Santaisha Gaddis
Alexander City
Summary
Detail-oriented and highly organized Pharmacy Technician with [9] years of experience supporting pharmacists in retail, hospital, and clinical settings. Skilled in prescription preparation, insurance processing, inventory management, and providing exceptional customer care. Adept at maintaining compliance with state and federal regulations while ensuring accuracy and efficiency in a fast-paced environment.
Certifications
• Certified Pharmacy Technician (CPhT) — Pharmacy Technician Certification Board (PTCB) / [2021]
• CPR & First Aid Certified — [2019]
• [Certified Immunizer 2019]
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Additional Skills
• Strong communication and teamwork abilities
Overview
13
13
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
Alexander City
11.2016 - Current
- Collaborate with healthcare providers and insurance companies to coordinate medication orders, verify patient insurance coverage, and resolve any billing.
- Accurately process and fill [More than 100 ]+ prescriptions daily under the supervision of a licensed pharmacist.
- Verify prescription information, dosage, and patient details to ensure accuracy.
- Manage insurance claim submissions, troubleshoot rejections, and communicate effectively with providers.
- Maintain inventory by ordering, receiving, and organizing medications and supplies.
- Provide excellent customer service by addressing patient questions and concerns.
- Assisting pharmacists in preparing and labeling medications.
- Entered and updated patient profiles in pharmacy management software.
- Measured, mixed, and packaged medications per safety and dosage guidelines.
- Ensured compliance with HIPAA and state pharmacy laws.
- Maintained a clean and organized work environment.
Assistant Manager
Captain Ds Seafood Restaurants
Alexander City
09.2012 - 06.2015
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Providing excellent customer service.
- Training and assisting team members and new hires.
- Cook
- Demonstrated strong communication skills by effectively liaising between guests and kitchen staff to ensure accurate and prompt service.
- Maintained a clean and organized work environment by clearing tables, refilling condiments, and completing side work duties.
Education
High School Diploma -
Benjamin Russell High School
Alexander City , Alabama05-2013
Skills
- Prescription Processing & Dispensing
- Insurance Billing & Reconciliation
- Medication Inventory Management
- HIPAA Compliance & Patient Privacy
- Compounding & Measuring Medications
- Customer Service & Patient Education
- Electronic Health Records (EHR)
- Data Entry & Accuracy
- Type 40-45 WPM
Timeline
Senior Certified Pharmacy Technician
Walgreens
11.2016 - Current
Assistant Manager
Captain Ds Seafood Restaurants
09.2012 - 06.2015
High School Diploma -
Benjamin Russell High School