Santana Douglass
Raleigh,NC
Summary
Seasoned professional with solid leadership and administrative experience providing services and support to families and children within the community. Experiences include invaluable knowledge in developing personal education plans, providing guidance in unique problem solving, Management, and working with a team of diverse needs and backgrounds. Competent collaboration and optimal communication skills with colleagues and peers to quickly problem-solve and address concerns with forward-thinking resolutions. That Provide exceptional client service that maintains and continually enhances relationships to improve the overall client experience.
Overview
11
11
years of professional experience
Work History
Teacher
Highland Children’s Center
Raleigh, NC
08.2015 - Current
- Take proactive measures on tactical projects identifying root cause and encourage solutions to
- Maintains detailed and organized, record on individual clients.
- Effectively design training programs to teach over 8 new teachers school guidelines and increase overall success.
- Communicates optimally and frequently between parents, students and faculty to provide feedback and discuss instructional strategies.
- Plans and implement's integrated lessons to meet national standards.
Program Coordinator/ Assistant Director
Kids In A Minute
Raleigh, NC
11.2013 - 08.2015
- Recruited, onboarded and managed accounts for low income families.
- Trained and mentored new employees on industry practices and business operations.
- Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Oversaw and aided in development of multiple community event projects with intention to connect low-income families with various community resources
- Trained and mentored new employees on industry practices and business operations.
Assistant Program Coordinator
Bright Horizons Family Solutions
Cary, NC
08.2011 - 11.2013
- Trained employees in classroom management skills to execute higher levels of emotional and social development.
- Collaborated with community programs like InterAct to provide intervention for families in crisis.
- Implemented best practices and policies to keep staff members on task and prioritize duties to increase program effectiveness.
- Implemented practices and policies to keep staff members on task and prioritize duties.
- Organized and managed program development from conception through successful execution.
Education
Bachelor of Arts - Child Development
William Peace University
Raleigh, NC12.2011
Skills
- Program Development and Management
- Department Leadership
- Training and Development
- Compliance Understanding
- Resource Planning and Scheduling
- Unified Communications Integration
Timeline
Teacher
Highland Children’s Center
08.2015 - Current
Program Coordinator/ Assistant Director
Kids In A Minute
11.2013 - 08.2015
Assistant Program Coordinator
Bright Horizons Family Solutions
08.2011 - 11.2013
Bachelor of Arts - Child Development
William Peace University