Santana Ricardo
Gainesville,GA
Summary
Dynamic professional prepared for supervisory roles in logistics and fleet management, with a proven track record of streamlining operations and enhancing team performance while upholding stringent safety standards. Recognized for maximizing efficiency and ensuring reliable service through diligent efforts and a commitment to operational integrity. A steadfast dedication to reliability fosters strong relationships with colleagues and management, driving collaborative success in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Driver Supervisor
Link Rising Corporation (FedEx Contractor)
Braselton, GA
11.2025 - Current
- Supervised daily operations of drivers within my zone, performing rescues and sweeps as needed.
- Coordinated scheduling and routes to optimize delivery efficiency and reduce delays.
- Stepped in to run routes as needed, delivering efficiently while adhering to safety and operational protocols.
- Trained new drivers on company policies, safety procedures, and operational best practices.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
Delivery Driver
Link Rising Corporation (FedEx Contractor)
Braselton, GA
03.2025 - 11.2025
- Operated delivery vehicle to ensure timely and efficient package transport across designated routes.
- Delivered packages efficiently while adhering to safety and operational protocols.
- Inspected and organized packages every morning prior to dispatch to maintain service standards.
- Utilized GPS technology to optimize routing, enhancing delivery efficiency and customer satisfaction.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Seasonal Support Driver
United Parcel Service
Charlotte, NC
08.2023 - 12.2023
- Facilitated timely deliveries across various routes, prioritizing operational efficiency and customer satisfaction.
- Engaged with customers to obtain necessary signatures and enhance positive interactions.
- Operated handheld scanners and routing systems to oversee delivery management and package tracking.
- Collaborated with designated manager to organize and load packages into personal vehicle across multiple locations.
Receptionist
The Mansions
Sandy Springs, GA
05.2022 - 11.2022
- Oversaw incoming call management, ensuring accurate redirection and timely responses to inquiries.
- Organized appointment scheduling and service coordination for residents.
- Facilitated a welcoming atmosphere by greeting residents and visitors.
- Collaborated with on-site security personnel to oversee visitor access and ensure a secure environment.
- Streamlined organization and documentation of incoming mail utilizing Microsoft Excel.
Junior Data Analyst
Automotive Compliance LLC
Grayson, GA
06.2017 - 02.2021
- Managed collection and processing of financial data for six contracted automotive compliance dealerships.
- Conducted in-depth analysis of complex datasets to facilitate strategic decision-making processes.
- Assisted in maintaining data accuracy. Supported preparation of initial reports. Helped manage databases using Excel.
- Performed detailed evaluations of data quality to enhance reporting integrity and trustworthiness.
- Collaborated with cross-functional teams to facilitate data-driven strategies and initiatives.
Education
BBA - Business Administration & Law
Western Carolina University
01-2024
Associate of Arts - AA
Western Piedmont Community College
01-2022
Skills
- Defensive driving
- Efficient route planning
- GPS navigation systems
- Effective communication skills
- Customer service
- Effective time management
- Package handling
- Data analysis and reporting
- Professional writing
- Skilled in Microsoft Office Suite tools and functionalities
Timeline
Driver Supervisor
Link Rising Corporation (FedEx Contractor)
11.2025 - Current
Delivery Driver
Link Rising Corporation (FedEx Contractor)
03.2025 - 11.2025
Seasonal Support Driver
United Parcel Service
08.2023 - 12.2023
Receptionist
The Mansions
05.2022 - 11.2022
Junior Data Analyst
Automotive Compliance LLC
06.2017 - 02.2021
BBA - Business Administration & Law
Western Carolina University
Associate of Arts - AA
Western Piedmont Community College