Summary
Overview
Work History
Education
Skills
Languages
Timeline

Santana Whaley

Killeen,TX

Summary

Proven track record of enhancing customer satisfaction and efficiency as a DoorDash delivery expert, leveraging strong time management and excellent communication skills. Recognized for maintaining professionalism and a positive attitude in high-pressure environments, I excel in fast-paced settings, ensuring timely and accurate service. My dedication to customer service and problem-solving has consistently improved service quality and customer loyalty. Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns.

Overview

5
5
years of professional experience

Work History

Door Dash Food Delivery

DoorDash
06.2023 - 07.2024
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.

Uber Partner

Uber Eats
06.2023 - 07.2024
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Babysitter

Mother and Other Family Members
01.2019 - 07.2024
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Education

High School Diploma -

Chaparral High School, Killeen, TX
05.2024
  • Honor Roll [Semester 1 and 2 and 2023-2024]

Skills

  • Problem-Solving
  • Customer Service
  • Quick Learner
  • Hardworking and Responsible
  • Time Management
  • Excellent Communication
  • Dedicated Team Player
  • Food handling
  • Safe Food Handling
  • Flexible Schedule
  • Late Shift Availability
  • Customer Communication

Languages

English
Native or Bilingual

Timeline

Door Dash Food Delivery - DoorDash
06.2023 - 07.2024
Uber Partner - Uber Eats
06.2023 - 07.2024
Babysitter - Mother and Other Family Members
01.2019 - 07.2024
Chaparral High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Santana Whaley