Santana Fox
West Bend,WI
Summary
U.S. Army Reserve Veteran with six years of military service, including a nine-month overseas deployment supporting Operation Inherent Resolve and Operation Enduring Freedom. Developed leadership and project management skills through military construction operations and personnel supervision, while gaining expertise in roofing and business operations as Roofing Consultant and Chief Operating Officer. Combines military leadership, skilled-trade knowledge, and operational management to deliver effective solutions in construction and repair projects.
Overview
9
9
years of professional experience
Work History
Chief Operating Officer | Roofing Specialist
Moore Services and Repairs
01.2026 - Current
- Led daily business operations while actively performing roofing and exterior repair work, balancing field execution with company-wide management responsibilities.
- Oversaw roofing projects from inspection and estimating through installation and completion, ensuring quality workmanship, safety, and customer satisfaction.
- Managed scheduling, materials, subcontractors, customers, and project coordination to keep jobs on schedule and within budget.
- Drove business growth through customer relationships, project management, operational improvements, and hands-on leadership in the field.
- Developed and implemented operational processes to improve efficiency, job profitability, quality control, and overall customer satisfaction
Carpentry and Masonry Sergeant (12W20)
U.S ARMY RESERVE, 996 Engineer Company
11.2017 - 11.2025
- Overseas Deployment (Operation Inherent Resolve and Operation Enduring Freedom, 9-Month Tour) supported construction and engineering operations in Iraq and Afghanistan, adapting to demanding environments and mission requirements.
- Led and supervised multiple construction crews of 4–12 personnel, coordinating carpentry, masonry, and general construction projects from initial assessment through completion.
- Assessed project requirements, developed practical construction solutions, designed project plans, and personally executed designs while maintaining high standards for quality, safety, and efficiency.
- Trained and mentored soldiers in carpentry, masonry, and concrete construction techniques, providing hands-on instruction and ensuring proper use of tools, materials, equipment, and safety procedures.
Commercial Roofer | Roofing Consultant
Interstate Roof Systems Consultants, Inc. (IRSC)
04.2021 - 01.2023
- Performed comprehensive roof inspections to identify damage, installation deficiencies, material issues, and potential repair or replacement needs.
- Provided professional roofing consultations and recommendations for project management, and contractors, based on site conditions and project requirements.
- Assisted with roofing installation, repair, and maintenance projects while ensuring proper techniques, safety standards, and quality workmanship.
- Prepared project assessments, communicated findings clearly, and helped develop practical, cost-effective solutions for residential and commercial roofing systems.
Education
High School Diploma -
West Bend East High School
West Bend06-2016
Associate of Applied Science - IT-Web Dev & Design Specialist
Moraine Park Technical College
Fond Du Lac, WI12-2026
Associate of Applied Science - IT-Mobile Applications Developer
Moraine Park Technical College
Fond Du Lac, WI12-2026
Skills
- Operations management
- Strategic planning
- Problem-solving
- Attention to detail
- Cross-functional teamwork and collaboration
- Critical thinking
- Customer relationship management
- Calm under pressure
Timeline
Chief Operating Officer | Roofing Specialist
Moore Services and Repairs
01.2026 - Current
Commercial Roofer | Roofing Consultant
Interstate Roof Systems Consultants, Inc. (IRSC)
04.2021 - 01.2023
Carpentry and Masonry Sergeant (12W20)
U.S ARMY RESERVE, 996 Engineer Company
11.2017 - 11.2025
High School Diploma -
West Bend East High School
Associate of Applied Science - IT-Web Dev & Design Specialist
Moraine Park Technical College
Associate of Applied Science - IT-Mobile Applications Developer
Moraine Park Technical College