Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Santanio Loper

WAYNESBORO,Mississippi

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Clark's Oil
Waynesboro, MS
12.2023 - Current
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Provided excellent customer service by helping customers locate items they were looking for.

Customer Service Representative

Best Buy
Hattiesburg, MS
02.2022 - 11.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Wayne County High School
Waynesboro, MS
05-2004

Skills

  • Account Updating
  • Product Knowledge
  • Data Entry
  • High-Energy Attitude
  • Customer Education

Languages

English
Full Professional

Timeline

Customer Service Cashier

Clark's Oil
12.2023 - Current

Customer Service Representative

Best Buy
02.2022 - 11.2023

High School Diploma -

Wayne County High School
Santanio Loper