Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Affiliations
HR Tampa Member, SHRM Member and United Way Suncoast Volunteer
Timeline
Generic

SANTANNA DICKENS

St. Petersburg,FL

Summary

Successful Human Resource Candidate with expertise in Employee Recruitment, Training and Payroll Management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Human Resource Specialist

Salvation Army
05.2023 - Current
  • Calculate payroll, time sheets, request forms for time and attendance approved by every two weeks for exempt and non exempt employees and seasonal and Christmas helpers
  • Trained new employees on Safe From Harm Training, lead huddle group topics and help with human resource system Ceridian
  • Post requisition role, send offer letters, compensation salary, create Canva flyers , approved performance reviews for exempt and non exempt
  • Assist with holidays, vacation, benefit enrollments, recognition of anniversary and birthdays
  • Helped with W-4 withholdings, E-Verify, Accurate Background Checks, Affirmative Action Cases and Retirement Packages.

Recruiter

Republic National Distributing Company
05.2021 - 05.2023
  • Conduct interviews using various reliable recruiting and selection tools/methods.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Improved employee retention rates through thorough candidate screening and interview techniques.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.

Human Resource Shared Payroll Specialist

Citi Bank
02.2018 - 12.2019
  • Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Streamlined payroll processing by implementing an automated timekeeping system.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
  • Optimized workflow processes within the department to improve overall productivity while maintaining quality standards.
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.

Benefit Specialist

Connect Your Care
11.2019 - 03.2020
  • Assisted with health saving accounts, flexible spending accounts and retirement plans for multiple companies
  • Helped with enrollment dates, reimbursements and renewals for next year plans
  • Responsible for assisting with the administration of all benefits and retirement programs such as medical, dental, vision, life insurance and short term disability and 401k plan
  • Oversee company benefits and help employee make changes to their benefits.

Employment Specialist

Macys
06.2017 - 12.2017
  • Assisted prospective employees with online applications and utilized a headset for phone interviews with three monitored systems
  • Responsible for seasonal job openings, background checks and on -boarding process for stores in the US and Puerto Rico
  • Scheduled and rescheduled with Microsoft Outlook calendar call backs for interviews and provided descriptions of job specific duties, advised of pay amounts and dress code policy for each selected candidate
  • Responsible for new hire and rehire document data entry, processing and scanning for hiring procedures
  • Escalated calls to management for information disputes presented in regards to criminal disclosures and in-store thefts for rehire candidates.

Education

Adult And Continuing Education

University of South Florida
Tampa, FL
09.2023

Great Learning Academy
10.2023

Master of Science in Human Resource Management -

Capella University
Minneapolis, MN
12.2023

Bachelor of Science in Political Science -

Florida Agricultural & Mechanical University
Tallahassee, FL
12.2010

Skills

  • Pre-Employment Screening
  • Talent Management
  • Recruiting
  • Benefit Administration
  • Employee Engagement Experience
  • Employee Onboarding
  • Performance Reviews
  • Employee Surveys
  • Diversity and Inclusion

Certification

  • SHRM- Getting Talent Back to Work Certificate, 2023
  • SHRM- Employing Abilities at Work Certificate, 2023
  • SHRM- Veterans at Work Certificate, 2023
  • Talent Acquisitions, LinkedIn, 10/2023

Personal Information

Title: HR Leader & Expert

Affiliations

  • Capella University NSLS - Honor Society

HR Tampa Member, SHRM Member and United Way Suncoast Volunteer

Aside from the HR working engagement in the multiple roles provided in the resume, I am a servant leader for HR Tampa with the other HR leaders, helping with setting up conferences, tours for topics for new HR learners and continuous training classes for PHR and SHRM. Also, I am a member with SHRM, to ensure to update on current HR trends, laws and become a global leader in the workforce in strategic development, engagement and skill set.

During the tax season, paid time off, I am constantly volunteering with the Food Pantry and preparing taxes for US working citizen without any taxation cost and using my talent for my community. 

Timeline

Human Resource Specialist

Salvation Army
05.2023 - Current

Recruiter

Republic National Distributing Company
05.2021 - 05.2023

Benefit Specialist

Connect Your Care
11.2019 - 03.2020

Human Resource Shared Payroll Specialist

Citi Bank
02.2018 - 12.2019

Employment Specialist

Macys
06.2017 - 12.2017

Adult And Continuing Education

University of South Florida

Great Learning Academy

Master of Science in Human Resource Management -

Capella University

Bachelor of Science in Political Science -

Florida Agricultural & Mechanical University

Similar Profiles

CREATE PROFILE
SANTANNA DICKENS