Santeria Samayoa
Gulfport,Mississippi
Overview
23
23
years of professional experience
Work History
Beverage Manager
Palace Casino Resort
Biloxi, MS
03.2022 - Current
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Designed beverage menus.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Managed all day-to-day operations within budgeted guidelines.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Used Software to record ordering data and created organization and room storage system.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Complied with health and safety regulations.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Orchestrated positive customer experiences by overseeing every area of Type operations.
- Limited portion sizes and used garnishes to control food costs.
- Integrated service and team management strategies to boost business profits.
- Implemented new drink policies, reducing over-pouring by Number%.
- Collaborated with vendors for better pricing, leading to increased profit margins.
- Implemented strict safety standards to maintain a clean and sanitary work environment for employees and customers alike.
- Managed budgeting and financial reporting, maintaining accurate records of revenues and expenses.
- Fostered a positive team atmosphere by promoting open communication channels between staff members regarding best practices or concerns within the workplace setting.
- Monitored market trends to stay ahead of competitors in offering unique beverages tailored to customer preferences.
- Assisted in hiring decisions by conducting interviews with prospective candidates suited for various roles within the establishment.
- Optimized staffing schedules based on anticipated business levels to ensure adequate coverage while minimizing labor costs.
- Contributed to the establishment''s reputation for exceptional service by consistently receiving positive customer feedback and recognition.
- Worked closely with chefs on pairing recommendations for food menus enhancing dining experiences.
- Organized special events and promotions that attracted new patrons and increased overall sales revenue.
- Maintained compliance with all local, state, and federal regulations pertaining to alcohol sales and service protocols.
- Streamlined inventory management for optimal efficiency and cost savings.
- Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Restaurant Supervisor
Island View Casino Resort
08.2015 - Current
- I have been a restaurant supervisor for over two years
- I make schedules
- Do monthly inventory
- Ensure that everything is counted and accurate
- Provide Assistance where ever I am needed
- Ensure the guests get a enjoyable dinning experience
- I trained new employees
- Helped with running food picking up tables when we are short staffed
- I have also supervised the pool as well
- Ensuring they had additional liquor to run their shift
- Cutting people off when they had too much to drink
- I am excellent with time management and customer service
- I help my crew succeed in their field
- I began as a prep cook and worked my way to management within 3 years going from prep cook to confectionery as well as running the bakery
- I then started to do private parties for the casino
- After a that I was promoted to Pool Supervisor
- I am a hard working and never say quit
- I look for multiple solutions to fix and all problems
- I fix tickets and sometimes fill in spots that is needed
- Training the proper way to run a pos
- I love people and meeting new people
- I enjoy talking with them and making sure they have all they need
- I close out tickets as well as reopen them to ensure they are right
- I run a crew of around 25 making sure they are doing their job providing quality service.
Customer Service Representative
Hobby Lobby
09.2014 - 10.2015
- Ensure I handled transactions in a timely manner
- Processed and receive returns and exchanges
- Ordered all front of store products
- Kept all front area neat and well stocked
- Installed production end caps for sale items
- Switched out seasonal products
- Responsible for ensuring the correct count fro sales at the end of every shift
- Did inventory each quarter to count all products.
Lead Bartender
NATE'S
02.2010 - 11.2014
- Collect money for drinks served
- Check identification of customers to verify age requirements for purchase of alcohol
- Clean glasses, utensils, and bar equipment
- Balance cash receipts
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Serve wine, and bottled or draft beer
- Take beverage orders from serving staff or directly from patrons
- Clean bars, work areas, and tables
- Serve snacks or food items to customers seated at the bar
- Slice and pit fruit for garnishing drinks
- Ask customers who become loud and obnoxious to leave, or physically remove them
- Arrange bottles and glasses to make attractive displays
- Plan, organize, and control the operations of a cocktail lounge or bar
- Supervise the work of bar staff and other bartenders
- Prepare appetizers such as pickles, cheese, and cold meats
- Create drink recipes.
Lead Bartender
PHOENIX BAR AND LOUNGE
11.2006 - 01.2012
- Check identification of customers to verify age requirements for purchase of alcohol
- Clean glasses, utensils, and bar equipment
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Balance cash receipts
- Serve wine, and bottled or draft beer
- Take beverage orders from serving staff or directly from patrons
- Clean bars, work areas, and tables
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Serve snacks or food items to customers seated at the bar
- Slice and pit fruit for garnishing drinks
- Ask customers who become loud and obnoxious to leave, or physically remove them
- Arrange bottles and glasses to make attractive displays
- Plan, organize, and control the operations of a cocktail lounge or bar
- Supervise the work of bar staff and other bartenders
- Plan bar menus
- Prepare appetizers such as pickles, cheese, and cold meats
- Create drink recipes.
Shift Manager
PIZZA HUT
05.2001 - 09.2005
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Supervise and participate in kitchen and dining area cleaning activities
- Estimate ingredients and supplies required to prepare a recipe
- Resolve customer complaints regarding food service
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements
- Forecast staff, equipment, and supply requirements based on a master menu
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Education
High School Diploma -
Escambia High School
06.1996
Skills
- Menu Planning
- Restaurant Management
- POS
- Catering
- Banquet Experience
- Kitchen Management Experience
- Restaurant Experience
Additional Information
Hard working. Dedicated and fast learning. Available at any time. Have skills in processing inventory as well as stocking. Excellent customer service and enjoys a fast moving environment as well as a team player.
Personal Information
- Title: Restaurant Supervisor
- Work Permit: Authorized to work in the US for any employer
Timeline
Beverage Manager
Palace Casino Resort
03.2022 - Current
Restaurant Supervisor
Island View Casino Resort
08.2015 - Current
Customer Service Representative
Hobby Lobby
09.2014 - 10.2015
Lead Bartender
NATE'S
02.2010 - 11.2014
Lead Bartender
PHOENIX BAR AND LOUNGE
11.2006 - 01.2012
Shift Manager
PIZZA HUT
05.2001 - 09.2005
High School Diploma -
Escambia High School