Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Santeria Samayoa

Gulfport,Mississippi

Overview

23
23
years of professional experience

Work History

Beverage Manager

Palace Casino Resort
03.2022 - Current
  • Designed creative cocktail recipes that became popular among guests, driving repeat business.
  • Designed beverage menus.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Managed all day-to-day operations within budgeted guidelines.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
  • Established strong relationships with suppliers, securing high-quality products at competitive prices.
  • Used Software to record ordering data and created organization and room storage system.
  • Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
  • Purchased beverage stock and handled all inventory needs.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Complied with health and safety regulations.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Managed bar and wait staff and directed hiring program.
  • Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
  • Orchestrated positive customer experiences by overseeing every area of Type operations.
  • Limited portion sizes and used garnishes to control food costs.
  • Integrated service and team management strategies to boost business profits.
  • Implemented new drink policies, reducing over-pouring by Number%.
  • Collaborated with vendors for better pricing, leading to increased profit margins.
  • Implemented strict safety standards to maintain a clean and sanitary work environment for employees and customers alike.
  • Managed budgeting and financial reporting, maintaining accurate records of revenues and expenses.
  • Fostered a positive team atmosphere by promoting open communication channels between staff members regarding best practices or concerns within the workplace setting.
  • Monitored market trends to stay ahead of competitors in offering unique beverages tailored to customer preferences.
  • Assisted in hiring decisions by conducting interviews with prospective candidates suited for various roles within the establishment.
  • Optimized staffing schedules based on anticipated business levels to ensure adequate coverage while minimizing labor costs.
  • Contributed to the establishment''s reputation for exceptional service by consistently receiving positive customer feedback and recognition.
  • Worked closely with chefs on pairing recommendations for food menus enhancing dining experiences.
  • Organized special events and promotions that attracted new patrons and increased overall sales revenue.
  • Maintained compliance with all local, state, and federal regulations pertaining to alcohol sales and service protocols.
  • Streamlined inventory management for optimal efficiency and cost savings.
  • Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Restaurant Supervisor

Island View Casino Resort
08.2015 - Current
  • I have been a restaurant supervisor for over two years
  • I make schedules
  • Do monthly inventory
  • Ensure that everything is counted and accurate
  • Provide Assistance where ever I am needed
  • Ensure the guests get a enjoyable dinning experience
  • I trained new employees
  • Helped with running food picking up tables when we are short staffed
  • I have also supervised the pool as well
  • Ensuring they had additional liquor to run their shift
  • Cutting people off when they had too much to drink
  • I am excellent with time management and customer service
  • I help my crew succeed in their field
  • I began as a prep cook and worked my way to management within 3 years going from prep cook to confectionery as well as running the bakery
  • I then started to do private parties for the casino
  • After a that I was promoted to Pool Supervisor
  • I am a hard working and never say quit
  • I look for multiple solutions to fix and all problems
  • I fix tickets and sometimes fill in spots that is needed
  • Training the proper way to run a pos
  • I love people and meeting new people
  • I enjoy talking with them and making sure they have all they need
  • I close out tickets as well as reopen them to ensure they are right
  • I run a crew of around 25 making sure they are doing their job providing quality service.

Customer Service Representative

Hobby Lobby
09.2014 - 10.2015
  • Ensure I handled transactions in a timely manner
  • Processed and receive returns and exchanges
  • Ordered all front of store products
  • Kept all front area neat and well stocked
  • Installed production end caps for sale items
  • Switched out seasonal products
  • Responsible for ensuring the correct count fro sales at the end of every shift
  • Did inventory each quarter to count all products.

Lead Bartender

NATE'S
02.2010 - 11.2014
  • Collect money for drinks served
  • Check identification of customers to verify age requirements for purchase of alcohol
  • Clean glasses, utensils, and bar equipment
  • Balance cash receipts
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
  • Serve wine, and bottled or draft beer
  • Take beverage orders from serving staff or directly from patrons
  • Clean bars, work areas, and tables
  • Serve snacks or food items to customers seated at the bar
  • Slice and pit fruit for garnishing drinks
  • Ask customers who become loud and obnoxious to leave, or physically remove them
  • Arrange bottles and glasses to make attractive displays
  • Plan, organize, and control the operations of a cocktail lounge or bar
  • Supervise the work of bar staff and other bartenders
  • Prepare appetizers such as pickles, cheese, and cold meats
  • Create drink recipes.

Lead Bartender

PHOENIX BAR AND LOUNGE
11.2006 - 01.2012
  • Check identification of customers to verify age requirements for purchase of alcohol
  • Clean glasses, utensils, and bar equipment
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
  • Balance cash receipts
  • Serve wine, and bottled or draft beer
  • Take beverage orders from serving staff or directly from patrons
  • Clean bars, work areas, and tables
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
  • Serve snacks or food items to customers seated at the bar
  • Slice and pit fruit for garnishing drinks
  • Ask customers who become loud and obnoxious to leave, or physically remove them
  • Arrange bottles and glasses to make attractive displays
  • Plan, organize, and control the operations of a cocktail lounge or bar
  • Supervise the work of bar staff and other bartenders
  • Plan bar menus
  • Prepare appetizers such as pickles, cheese, and cold meats
  • Create drink recipes.

Shift Manager

PIZZA HUT
05.2001 - 09.2005
  • Train workers in food preparation, and in service, sanitation, and safety procedures
  • Compile and balance cash receipts at the end of the day or shift
  • Perform various financial activities such as cash handling, deposit preparation, and payroll
  • Supervise and participate in kitchen and dining area cleaning activities
  • Estimate ingredients and supplies required to prepare a recipe
  • Resolve customer complaints regarding food service
  • Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel
  • Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
  • Specify food portions and courses, production and time sequences, and workstation and equipment arrangements
  • Forecast staff, equipment, and supply requirements based on a master menu
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements
  • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
  • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.

Education

High School Diploma -

Escambia High School
06.1996

Skills

  • Menu Planning
  • Restaurant Management
  • POS
  • Catering
  • Banquet Experience
  • Kitchen Management Experience
  • Restaurant Experience

Additional Information

Hard working. Dedicated and fast learning. Available at any time. Have skills in processing inventory as well as stocking. Excellent customer service and enjoys a fast moving environment as well as a team player.

Personal Information

  • Title: Restaurant Supervisor
  • Work Permit: Authorized to work in the US for any employer

Timeline

Beverage Manager

Palace Casino Resort
03.2022 - Current

Restaurant Supervisor

Island View Casino Resort
08.2015 - Current

Customer Service Representative

Hobby Lobby
09.2014 - 10.2015

Lead Bartender

NATE'S
02.2010 - 11.2014

Lead Bartender

PHOENIX BAR AND LOUNGE
11.2006 - 01.2012

Shift Manager

PIZZA HUT
05.2001 - 09.2005

High School Diploma -

Escambia High School

Similar Profiles

CREATE PROFILE
Santeria Samayoa