Santerrica Dulaney

Conduct preliminary health screenings to determine eligibility for medical procedures.

Assist patients with completing necessary documentation and forms accurately.

Communicate clearly with patients to explain screening processes and protocols.

Register new and current donors and conduct series of screening procedures to determine suitability for donating.

Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.

Collaborated with team members to develop best practices for consistent customer service delivery.

Processed orders efficiently, ensuring timely delivery and adherence to company standards.

Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Coordinated schedules and meetings, ensuring optimal use of executive time and resources.

Streamlined office operations by implementing new filing systems, enhancing information retrieval efficiency.

Delivered excellent customer service.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.