Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
References
Timeline
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Santhosh Lakshman

Doha,DA

Summary

Senior Sales Executive with extensive experience at Royal Jordanian Airlines, specializing in client relations and strategic sales planning. Achieved a 30% increase in customer satisfaction through customized solutions and strong team leadership. Expertise in GDS systems and CRM management, contributing to enhanced operational efficiency and cost control.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Sales Executive

Royal Jordanian Airlines
Doha
08.2024 - Current
  • Led and monitored daily operations, ensuring optimal job allocation and team efficiency
  • Handled incoming customer/agent requests, meeting SLA benchmarks for resolution
  • Collaborated with internal sales and product teams to tailor client proposals
  • Monitored team usage of booking systems and escalated issues for timely fixes
  • Tracked fare filings, managed ADMs, and ensured 99% payment accuracy
  • Represented the airline for market engagement and operational communication

Branch Supervisor

Tawfeeq Travel
Doha
01.2017 - 07.2024
  • Delegated tasks effectively, aligning team goals with operational targets
  • Improved customer satisfaction by 30% through customized travel support
  • Conducted team trainings to improve fare calculation and booking proficiency
  • Designed SOPs for ticket refunds, reducing turnaround time by 40%
  • Managed QAR 1M annual budget with a focus on cost-saving initiatives

Senior Travel Consultant

Alhind Tours & Travels
Kochi
09.2014 - 06.2016
  • Delivered end-to-end travel services to 30+ clients, ensuring 100% compliance
  • Negotiated vendor contracts, reducing costs and boosting service value
  • Directed booking team for air, hotel, and visa processing with 95% on-time success
  • Maintained service quality metrics and oversaw visa documentation process

Sales Executive

Al Khodari Tours & Travel
Doha
10.2010 - 04.2014
  • Coordinated itinerary planning and operational logistics for corporate clients
  • Delivered excellent customer service, achieving 90% retention rate
  • Handled visa documentation and bookings with high accuracy and speed
  • Developed strong vendor relationships to enhance service offerings

Education

MBA - Strategic Management

Plymouth Marjon University
United Kingdom
06.2025

Bachelor of Business Management -

Bharathiar University
India
03.2015

Skills

  • Team leadership and job allocation
  • Workflow delegation and SLA management
  • Service quality monitoring
  • Customer service excellence
  • Visa application and booking platforms
  • Operational expansion support
  • CRM management: Salesforce and Zoho
  • GDS expertise: Amadeus, Galileo, Sabre
  • Airline coordination and BSP compliance
  • Client relations and key account management

Certification

  • Airline Basic Tariff Training
  • IATA BSP Ticketing and Refund Process
  • GDS Systems: Amadeus, Galileo, Sabre

Accomplishments

  • Top performer at Tawfeeq Travel (2019, 2021)
  • Increased client retention by 30% at Royal Jordanian Airlines

Languages

Hindi
First Language
English
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1

References

References available upon request.

Timeline

Senior Sales Executive

Royal Jordanian Airlines
08.2024 - Current

Branch Supervisor

Tawfeeq Travel
01.2017 - 07.2024

Senior Travel Consultant

Alhind Tours & Travels
09.2014 - 06.2016

Sales Executive

Al Khodari Tours & Travel
10.2010 - 04.2014

MBA - Strategic Management

Plymouth Marjon University

Bachelor of Business Management -

Bharathiar University

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