Santi Concepcion
Tempe,AZ
Summary
Motivated third-year Business Financial Planning student at Arizona State University with strong analytical, communication, and problem-solving skills. Adept in financial analysis, budgeting, and planning, complemented by coursework in investment strategies and personal finance management. Eager to apply academic knowledge in a dynamic internship setting to further develop practical experience in financial advising and wealth management. Highly organized, collaborative, and committed to delivering detail-oriented work in fast-paced professional environments.
Overview
5
5
years of professional experience
Work History
Jewelry Sales Associate
Bobbie Marie Jewelry
06.2024 - 04.2025
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Trained new associates in sales techniques and product knowledge, raising the overall team's performance.
Restaurant Food Server
El Padrino Mexicano
01.2022 - 08.2022
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Restaurant Hostess
El Padrino Mexicano
06.2020 - 08.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
Bachelor of Arts - Business Financial Planning
Arizona State University
Tempe, AZ05-2026
Skills
- Product knowledge expertise
- Strong Interpersonal Skills
- Exceptional customer service
- Merchandise receiving and handling
- Social media marketing
- Digital Literacy
- Complex Problem-solving
Timeline
Jewelry Sales Associate
Bobbie Marie Jewelry
06.2024 - 04.2025
Restaurant Food Server
El Padrino Mexicano
01.2022 - 08.2022
Restaurant Hostess
El Padrino Mexicano
06.2020 - 08.2022
Bachelor of Arts - Business Financial Planning
Arizona State University
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