SANTIA ALPHONSE SAIMPREUX
Orlando,USA
Summary
Dependable airport operations and customer service professional with a strong track record in high-volume passenger environments. Demonstrates effective communication and calm decision-making, ensuring safety protocols and efficient problem resolution to enhance passenger experiences.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lost and Found Clerk
Greater Orlando Aviation Authority
Orlando, USA
04.2025 - Current
- Managed intake, tracking, and secure storage of items, ensuring compliance with chain-of-custody standards.
- Coordinated with passengers and airport departments to facilitate timely item recovery.
- Maintained accurate documentation and system entries to support efficient operations.
Customer Service Ambassador
ABM Aviation
Orlando, USA
11.2024 - 04.2025
- Delivered exceptional customer support to passengers and airport personnel.
- Maintained efficient passenger flow and promptly resolved issues to enhance customer experience.
- Resolved passenger inquiries and concerns efficiently and courteously.
- Coordinated with team members to ensure smooth service operations.
- Facilitated check-in, boarding, and terminal operations while ensuring adherence to safety protocols.
Customer Service Ambassador
Top Talent
Orlando, USA
02.2020 - 11.2024
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Assisted travelers with gate, terminal, and flight inquiries during peak travel periods to ensure smooth operations.
- Assisted passengers with inquiries and provided information about flight schedules.
- Updated and maintained operational information in airport systems to support effective communication and coordination.
- Coordinated baggage handling processes to maintain efficiency during peak hours.
Education Training Coordinator
Save the Children International
Port au Prince , Haiti
01.2003 - 07.2016
- Coordinated training programs across various departments to align with organizational goals.
- Developed training materials supporting diverse learning styles and objectives.
- Facilitated workshops enhancing team skills while promoting knowledge exchange.
- Managed scheduling and logistics for training sessions, ensuring smooth execution.
- Assessed training needs through participant surveys and feedback analysis.
- Collaborated with external trainers to deliver specialized sessions tailored to needs.
- Monitored training effectiveness, providing recommendations for continuous improvement.
- Maintained accurate records of training activities and participant progress reports.
Education
Hotel & Lodging Operations Certificate - Tourism and Hospitality Management
Orange Technical College
Orlando, FL01-2021
Bachelor's - Elementary Education
Haiti College School of Teaching
Haiti 06-2002
Skills
- Lost item tracking
- Lost & found
- Passenger Assistance
- Inventory management
- Safety protocol adherence
- Emergency procedure knowledge
- Customer service
- Issue identification
- Record organization
- Operations coordination
- Data entry
- Time management
- Safety compliance
- Process adherence
- Team collaboration
- Attention to detail
- Prioritization
- Conflict resolution
- Phone communication
- Customer feedback
- Professional writing
- Communication skills
Languages
- French (Fluent)
- English (Fluent)
- Haitian Creole (Fluent)
Certification
- Lodging Operations management, Orange Technical College, Florida
- Education Teacher Elementary, Ecole Normale, Hinche Haiti
Timeline
Lost and Found Clerk
Greater Orlando Aviation Authority
04.2025 - Current
Customer Service Ambassador
ABM Aviation
11.2024 - 04.2025
Customer Service Ambassador
Top Talent
02.2020 - 11.2024
Education Training Coordinator
Save the Children International
01.2003 - 07.2016
Hotel & Lodging Operations Certificate - Tourism and Hospitality Management
Orange Technical College
Bachelor's - Elementary Education
Haiti College School of Teaching