Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Santiago Adarme

West Palm Beach,FL

Summary

Dynamic Field Service Engineer with Nautilus Hyosung America, skilled in troubleshooting and repair. Enhanced customer satisfaction through effective communication and prompt service. Proven ability to deliver on-site support and foster strong client relationships, ensuring confidence in advanced equipment operation. Adept at managing high-stress situations while providing exceptional customer service.

Overview

5
5
years of professional experience

Work History

Field Service Engineer

Nautilus Hyosung America
12.2021 - Current
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
  • Fostered strong relationships with clients by providing consistent updates and clear communication throughout service process.

Dispatcher

A&S Dispatching Solution
10.2020 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Education

No Degree - Professional Pilot

Lynn University
Boca Raton, FL
01-2022

HS Diploma

Wellington High School
Wellington, FL
05-2020

Skills

  • Customer service and satisfaction
  • Proficient customer service
  • On-site support
  • Remote support
  • Troubleshooting and repair
  • System diagnostics

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
German
Elementary

Timeline

Field Service Engineer

Nautilus Hyosung America
12.2021 - Current

Dispatcher

A&S Dispatching Solution
10.2020 - Current

No Degree - Professional Pilot

Lynn University

HS Diploma

Wellington High School

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Santiago Adarme