Santiago Baca
San Elizario,TX
Summary
Accomplished Bilingual Billing Supervisor with a proven track record at INTELOGIX, adept in customer communication. Excelled in team development and data entry, enhancing team performance. Empathy and de-escalation skills, effectively resolving escalated customer issues and improving service delivery.
Overview
2
2
years of professional experience
Work History
Bilingual Billing Supervisor
INTELOGIX
04.2024 - 01.2025
Reporting outages during storm season for the Florida power company, as well as downed wires, poles, and other damaged equipment.
Reviewing and explaining customers' power bills with our usage charts and by connecting to their meters.
Handling calls that our lower level agents decided to elevate due to irate customers
Bilingual Service Representative/Team Lead
DialAmerica
07.2023 - 04.2024
Supervised team members by monitoring performance and addressing agent inquiries in a leadership capacity. Activating customer store credit cards while also offering our debt cancellation product through our 100% scripted program
Education
Diploma - High School
Socorro High School
El Paso07.2022
Skills
- Team development
- Data entry
- Strategic Decision-making
- Communication
- De-escalation
- Empathy
- Conversational skills
Timeline
Bilingual Billing Supervisor
INTELOGIX
04.2024 - 01.2025
Bilingual Service Representative/Team Lead
DialAmerica
07.2023 - 04.2024
Diploma - High School
Socorro High School
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