Summary
Overview
Work History
Education
Skills
Languages
Timeline
Santiago Cardenas

Santiago Cardenas

Elizabeth,NJ

Summary

Qualified Front Desk Associate with hands-on experience in managing daily operations and ensuring seamless guest interactions. Efficiently handled administrative tasks while maintaining welcoming environment. Demonstrated excellence in communication and multitasking.

Overview

1
1
year of professional experience

Work History

Front Desk Associate

Residence Inn Marriott
05.2024 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

High School Diploma -

John E. Dwyer Technology Academy, Elizabeth, NJ
06-2025

Skills

  • Time management
  • Problem-solving skills
  • Guest amenities
  • Customer service
  • Credit and cash payments
  • Mail and packages
  • Office management
  • Guest relations

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Front Desk Associate - Residence Inn Marriott
05.2024 - Current
John E. Dwyer Technology Academy - High School Diploma,

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