Santiago Cuello
Miami
Summary
Accomplished Valet Supervisor with a proven track record, Demonstrates organizational abilities and a commitment to safety and efficiency.
Overview
3
3
years of professional experience
Work History
Valet Supervisor
AAA Parking
1717 Collins Ave, Miami Beach, Fl 33139
10.2024 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
- Updated and maintained valet software, ensuring accurate tracking of vehicles and generating reports for management review.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
Valet Supervisor
LAZ Parking
2241 Collins Ave, Miami Beach, 33139
03.2023 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
Valet Runner (Part Time)
Towne Park Valet
3201 Collins Ave, Miami Beach Fl 33140
12.2023 - 03.2024
- Reduced wait times with quick and attentive service during peak hours.
- Ensured timely vehicle retrieval for guests, streamlining their departure experience.
- Assisted guests with luggage and personal items, demonstrating exceptional customer service skills.
- Navigated various types of vehicles confidently, showcasing strong driving skills in tight spaces or crowded lots.
Manager on Duty
Miami Parking Inc
4101 Pine Tree Dr, Miami Beach, Fl 33140
06.2022 - 02.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Valet Supervisor (Part Time)
DEC Parking
2301 Sw 32nd Ave, Miami, Fl 33145
06.2022 - 11.2022
- Supervised valet team members for improved productivity and adherence to company policies.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
- Coordinated special events requiring valet services, working closely with event organizers to guarantee smooth operation during peak times or high-demand occasions.
Education
Associate of Science - Cyber Security
Miami Dade College
Miami, FL03-2028
GED -
Miami Dade College
Miami, FL03-2025
Certificate - CERT (FEMA) (Department of Homeland Security)
Miami Beach Fire Department (EOC)
2310 Pine Tree Drive, Miami Beach, Fl 3313902-2025
License - Security Officer
Black Hawk Protection Services Inc
7320 Nw St, Miami, Fl 3316610-2024
Certificate -
Miami Beach Police Department
1100 Washington Ave, Miami Beach, Fl 3313907-2024
Certificate - Professional Pyrotecnic Certification
IWA International Inc
Miami, FL07-2024
Skills
* Experience
* Responsibility
* Bilingual
* Good Presence
Timeline
Valet Supervisor
AAA Parking
10.2024 - Current
Valet Runner (Part Time)
Towne Park Valet
12.2023 - 03.2024
Valet Supervisor
LAZ Parking
03.2023 - Current
Manager on Duty
Miami Parking Inc
06.2022 - 02.2023
Valet Supervisor (Part Time)
DEC Parking
06.2022 - 11.2022
Associate of Science - Cyber Security
Miami Dade College
GED -
Miami Dade College
Certificate - CERT (FEMA) (Department of Homeland Security)
Miami Beach Fire Department (EOC)
License - Security Officer
Black Hawk Protection Services Inc
Certificate -
Miami Beach Police Department
Certificate - Professional Pyrotecnic Certification
IWA International Inc