Santiago Cuello
Miami
Summary
Accomplished Valet Supervisor with a proven track record, Demonstrates organizational abilities and a commitment to safety and efficiency.
Overview
3
3
years of professional experience
Work History
Valet Supervisor
AAA Parking
10.2024 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
- Updated and maintained valet software, ensuring accurate tracking of vehicles and generating reports for management review.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
Valet Supervisor
LAZ Parking
03.2023 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
Valet Runner (Part Time)
Towne Park Valet
12.2023 - 03.2024
- Reduced wait times with quick and attentive service during peak hours.
- Ensured timely vehicle retrieval for guests, streamlining their departure experience.
- Assisted guests with luggage and personal items, demonstrating exceptional customer service skills.
- Navigated various types of vehicles confidently, showcasing strong driving skills in tight spaces or crowded lots.
Manager on Duty
Miami Parking Inc
06.2022 - 02.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Valet Supervisor (Part Time)
DEC Parking
06.2022 - 11.2022
- Supervised valet team members for improved productivity and adherence to company policies.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
- Coordinated special events requiring valet services, working closely with event organizers to guarantee smooth operation during peak times or high-demand occasions.
Education
Associate of Science - Cyber Security
Miami Dade College
Miami, FL03-2028
GED -
Miami Dade College
Miami, FL03-2025
Certificate - CERT (FEMA) (Department of Homeland Security)
Miami Beach Fire Department (EOC)
2310 Pine Tree Drive, Miami Beach, Fl 3313902-2025
License - Security Officer
Black Hawk Protection Services Inc
7320 Nw St, Miami, Fl 3316610-2024
Certificate -
Miami Beach Police Department
1100 Washington Ave, Miami Beach, Fl 3313907-2024
Certificate - Professional Pyrotecnic Certification
IWA International Inc
Miami, FL07-2024
Skills
* Experience
* Responsibility
* Bilingual
* Good Presence
Timeline
Valet Supervisor
AAA Parking
10.2024 - Current
Valet Runner (Part Time)
Towne Park Valet
12.2023 - 03.2024
Valet Supervisor
LAZ Parking
03.2023 - Current
Manager on Duty
Miami Parking Inc
06.2022 - 02.2023
Valet Supervisor (Part Time)
DEC Parking
06.2022 - 11.2022
Associate of Science - Cyber Security
Miami Dade College
GED -
Miami Dade College
Certificate - CERT (FEMA) (Department of Homeland Security)
Miami Beach Fire Department (EOC)
License - Security Officer
Black Hawk Protection Services Inc
Certificate -
Miami Beach Police Department
Certificate - Professional Pyrotecnic Certification
IWA International Inc
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