Shauntel Bowman
Pottsboro
Summary
Hard working individual with over 8 years of diverse experience in valet services, environmental services, and animal care. Demonstrates strong skills in guest services, team coordination, and process optimization, enhancing operational efficiency and customer satisfaction. Proficient in management and committed to fostering teamwork and delivering exceptional service quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Valet Supervisor
Choctaw Casino & Resort
Durant
2021.06 - 2024.11
- Supervise valet operations, ensuring efficient vehicle handling and smooth workflow.
- Maintain accurate key entries and verify paperwork using CVPS and Casino Insight.
- Enhance operational efficiency and customer satisfaction through effective team management.
- Meticulously track vehicle retrieval times, optimizing parking efficiency. Conduct thorough checks on documentation, maintaining high standards of accuracy.
- Develop creative solutions for peak-time vehicle management. Propose and implement process improvements, enhancing customer satisfaction and operational efficiency
EVS Associate
Choctaw Casino & Resort
Durant
2019.06 - 2021.03
- Maintained pristine facility conditions through diligent cleaning of machines, floors, and restrooms.
- Optimized sanitation processes, enhancing overall cleanliness and guest satisfaction.
- Proposed and implemented improved cleaning techniques, boosting efficiency and effectiveness of sanitation procedures.
- Assisted in maintaining a safe and hygienic environment for guests and staff. Responded promptly to cleaning requests and emergencies.
Kennel Technician
Red River Pet Resort
Mead
2020.08 - 2020.11
- Managed kennel cleanliness, ensuring a hygienic environment for all animals.
- Administered medications to pets, enhancing their health and recovery.
- Organized feeding schedules, optimizing nutritional intake for each animal.
- Facilitated check-in/out processes, improving customer satisfaction.
- Maintained grounds, contributing to the facility's professional appearance.
- Provided attentive care to diverse pet personalities, adapting approaches to meet individual needs and ensure comfort during their stay at the resort.
Loper
One Oak Ranch
Rockwall
2016.08 - 2019.06
- Expertly prepared and conditioned horses for shows, enhancing their performance and presentation.
- Skillfully managed transportation logistics for equine events.
- Implemented precise feeding and watering schedules, ensuring optimal health and nutrition for diverse equine breeds. Meticulously groomed horses for competitions.
- Developed and executed tailored exercise regimens, significantly improving horses' strength, agility, and show readiness. Streamlined pre-show preparation processes.
- Coordinated closely with clients to understand specific needs for their horses. Fostered positive relationships, enhancing client satisfaction and retention.
Education
High School Diploma -
Epic Charter
Durant, OK2016-05
Skills
- Time Management
- Computer Skills
- Valet Parking
- Environmental Services
- Equine Experience
- Guest Services
- Cleaning Experience
- Kennel experience
- Conflict resolution
- Time management
- Problem solving
- Multitasking proficiency
- Multitasking and organization
- Efficient work ethic
- Guest assistance
Certification
Driver's License
Timeline
Valet Supervisor
Choctaw Casino & Resort
2021.06 - 2024.11
Kennel Technician
Red River Pet Resort
2020.08 - 2020.11
EVS Associate
Choctaw Casino & Resort
2019.06 - 2021.03
Loper
One Oak Ranch
2016.08 - 2019.06
High School Diploma -
Epic Charter