Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Santiago Diaz-Laguna

Baton Rouge,LA

Summary

I am a graduate of Louisiana State University at Alexandria, with a Bachelor of Sciences degree in psychology and communication. Furthermore, I am currently obtaining a Master's degree at LSU. I aim to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

5
years of professional experience
4
years of post-secondary education
2

English & Spanish

Work History

Dependable Roofing
Gonzales, LA

Sales Representative
09.2021 - 12.2021

Job overview

  • Conducted roof inspections for potential clients
  • Created roof estimations
  • On-sight project management: made sure materials were delivered on time and that crews were doing the job properly
  • Communicating and preparing reports, estimates, and crew instructions in English/Spanish
  • Contacting clients and taking leads for repairs
  • Solving real-time logistical issues to ensure project completion
  • Meeting/calling customers to ensure they were satisfied with the repairs
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Built relationships with customers and community to promote long term business growth.

Garcia Roofing
Gonzales, LA

PROJECT COORDINATOR
08.2020 - 08.2021

Job overview

  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Created job files for each project and maintained current data in each file.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Responded to requests for information on materials to inquiring parties.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Communicating and preparing reports, estimates, and crew instructions in English/Spanish
  • Contacting clients and taking leads for repairs
  • Coordinating with the crews, customers, and sales reps
  • Solving real-time logistical issues to ensure project completion
  • Meeting/calling customers to ensure they were satisfied with the repairs

Iglesia Centro de Vida
Gonzales, LA

COMMUNITY SERVICE, DISCIPLESHIP COORDINATOR
01.2020 - 07.2020

Job overview

  • Helping church members meet requirements to become a worker in church
  • Organizing data, and tracking rate of growth of the church
  • Managing teachers
  • General office work
  • Prepared and distributed religious materials.
  • Assisted with organizing religious activities and services.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Maintained religious records and documents.
  • Developed and maintained accurate records of programs and services.
  • Facilitated outreach activities to build community awareness.
  • Supported religious leaders in performing various duties.
  • Provided guidance to members of congregation.

Oncological Research Center Una Nueva Esperanza
Puebla, MX

RESEARCH ASSISTANT
01.2019 - 12.2019

Job overview

  • Assisted Dr. Rocio Baños-Lara with the coding, study, analysis, and written report of data
  • Organizing and coding data
  • Computing correlations and other statistical procedures
  • Interpreting and reporting results from statistical analyses
  • Performed statistical, qualitative, and quantitative analyses.
  • Attended seminars and symposiums to improve overall knowledge and understanding.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Utilized advanced analytical software to analyze data sets.

Tabernacle Of Joy
Singapore, Singapore

Missions Intern
06.2017 - 12.2018

Job overview

  • Support to different logistics (sound/video/translation)
  • Outreach missions (Singapore, Malaysia & Indonesia)
  • Support to transportation teams
  • Volunteered in overseas locations and in various roles.
  • Participated in various outreach programs.
  • Facilitated worship services, encouraging participation from the congregation.
  • Participated in religious ceremonies and events.
  • Assisted with fundraising activities.
  • Supported religious leaders in performing various duties.

Education

LOUISIANA STATE UNIVERSITY
Alexandria, LA

Bachelor of Science from Psychology & Communication
08.2014 - 12.2018

Skills

SOFTWARE SKILLSundefined

Timeline

Sales Representative

Dependable Roofing
09.2021 - 12.2021

PROJECT COORDINATOR

Garcia Roofing
08.2020 - 08.2021

COMMUNITY SERVICE, DISCIPLESHIP COORDINATOR

Iglesia Centro de Vida
01.2020 - 07.2020

RESEARCH ASSISTANT

Oncological Research Center Una Nueva Esperanza
01.2019 - 12.2019

Missions Intern

Tabernacle Of Joy
06.2017 - 12.2018

LOUISIANA STATE UNIVERSITY

Bachelor of Science from Psychology & Communication
08.2014 - 12.2018

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Santiago Diaz-Laguna