Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terriahna Word

Indianapolis,IN

Summary

Dynamic professional with a strong background in client care and case management. Proven organizational skills and clear communication enhance client satisfaction. Adept at utilizing software for efficient service delivery. Committed to fostering positive relationships and achieving optimal outcomes for clients.

Overview

8
8
years of professional experience

Work History

Client Care Representative

Revone Companies
04.2024 - 07.2025
  • Assisted clients with inquiries, ensuring prompt and accurate responses.
  • Learned to navigate customer service software for efficient issue resolution.
  • Collaborated with team members to enhance client satisfaction strategies.
  • Maintained detailed records of client interactions for future reference.

Case Manager

PME
05.2023 - 10.2023
  • Assessed client needs and developed tailored care plans to ensure effective service delivery.
  • Coordinated communication among healthcare providers, clients, and families to facilitate comprehensive care.
  • Monitored client progress and adjusted care plans based on evolving needs and feedback.
  • Conducted regular assessments to evaluate service effectiveness and improve client outcomes.

Assistant Manager

Citi Trends
07.2022 - 03.2023
  • Assisted in daily operations, ensuring smooth workflow and effective team collaboration.
  • Managed inventory levels, conducting regular audits to maintain stock accuracy.
  • Trained new employees on company policies and operational procedures, enhancing team efficiency.
  • Implemented merchandising strategies to optimize product displays and drive sales performance.

Before and After School Care Counselor

Baxter YMCA
12.2017 - 08.2018

Ensuring student safety, helping with homework leading engaging games and crafts, managing behavior and serving as a positive role model for children

Education

High School Diploma -

Penn Foster High School
Scranton, PA
07.2018

Skills

  • Organizational skills
  • Clear communication
  • Customer service
  • Computer skills
  • Hardware skills
  • Software skills
  • Management

Timeline

Client Care Representative

Revone Companies
04.2024 - 07.2025

Case Manager

PME
05.2023 - 10.2023

Assistant Manager

Citi Trends
07.2022 - 03.2023

Before and After School Care Counselor

Baxter YMCA
12.2017 - 08.2018

High School Diploma -

Penn Foster High School