Santiago Gamba Martinez
Houston
Summary
Customer service professional with expertise in time management, communication, and problem-solving. Demonstrated success in improving client satisfaction through efficient coordination and support. Strong ability to address customer needs and resolve issues promptly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Driver license school secretary
Tu licensencia en espanol
Houston
09.2025 - Current
- Scheduled driving class appointments based on customer preferences and availability.
- Verified documentation to confirm eligibility for driver's licenses.
- Managed records of hours completed by customers to meet licensing requirements.
- Monitored client payments weekly to ensure precise financial record-keeping.
- Provided timely customer service by resolving inquiries and complaints to enhance client satisfaction.
Insurance Agent
PHP Agency Inc.
The Woodlands
09.2025 - Current
- Guided clients in selecting tailored insurance plans that met their specific needs.
- Informed customers about the critical importance of maintaining adequate insurance coverage to protect assets.
- Provided customers with information regarding plan features, pricing, and availability.
- Performed regular client follow-ups to resolve inquiries and ensure satisfaction with services.
- Collaborated with team members to develop effective sales strategies.
Camp Counselor, Soccer ( Ages 3-14)
Memorial Indoor Sports Academy
Houston
06.2022 - 08.2025
- Coordinated and led group activities for campers and counselors, fostering collaboration and community.
- Facilitated games and activities that built teamwork and encouraged physical fitness among campers.
- Assisted in planning and implementing camp schedules that addressed the unique needs of diverse age groups.
- Maintained effective communication with parents regarding camper progress and events.
Pressure Washer
Clean wave pressure washing (Self emplyoed)
Houston
05.2024 - 07.2025
- Executed pressure washing on driveways, patios, decks, and sidewalks, enhancing property appearance and customer satisfaction.
- Assisted homeowners with routine exterior cleaning and complex projects on outdoor structures.
- Coordinated scheduling and logistics for daily service appointments, optimizing time management and service delivery.
- Conducted door-to-door visits to engage customers and promote product benefits, increasing awareness and interest.
Banquet Waiter
Alegria Garden
Houston
08.2022 - 11.2022
- Arranged banquet tables with linens, utensils, and centerpieces for events.
- Coordinated with hosts, bussers, and kitchen staff to ensure seamless event operations.
- Collaborated with kitchen staff to ensure timely meal service.
- Delivered food and beverages promptly, enhancing guest satisfaction.
- Provided exceptional customer service, efficiently addressing guest inquiries.
- Greeted customers and recommended specials to boost sales.
Education
High School Diploma -
Westside Highschool
Houston, TX06-2025
Skills
- Customer service
- Effective communication
- Conflict resolution
- Time management
- Team building
- Database management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Life agent license
Timeline
Driver license school secretary
Tu licensencia en espanol
09.2025 - Current
Insurance Agent
PHP Agency Inc.
09.2025 - Current
Pressure Washer
Clean wave pressure washing (Self emplyoed)
05.2024 - 07.2025
Banquet Waiter
Alegria Garden
08.2022 - 11.2022
Camp Counselor, Soccer ( Ages 3-14)
Memorial Indoor Sports Academy
06.2022 - 08.2025
High School Diploma -
Westside Highschool