Santiago herman
Schenectady
Summary
Dynamic operations manager with proven success in enhancing client satisfaction, driving process improvements, and ensuring safety compliance. Expertise in project management and customer relations, dedicated to delivering high-quality outcomes. Excellent Proficiency in all phases of roof and siding installation
Overview
10
10
years of professional experience
Work History
Owner/Operator
Herman Exterior Homes LLC
Schenectady, NY
05.2023 - Current
- Managed daily operations, ensuring efficient workflow and quality standards.
- Implemented customer service strategies to enhance client satisfaction and retention.
- Oversaw project timelines and resource allocation for home exterior installations.
- Trained and mentored new team members on installation techniques and safety protocols.
- Coordinated with suppliers to streamline procurement processes for materials and tools.
- Developed marketing initiatives to increase brand visibility in the local market.
- Analyzed project outcomes to identify areas for process improvement and cost reduction.
- Cultivated relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
Foreman
Tesoros Property Management LLC
Schenectady, NY
01.2016 - Current
- Supervised daily operations, ensuring compliance with safety regulations and quality standards.
- Coordinated project schedules, allocating resources effectively to meet deadlines.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Conducted regular inspections of job sites to maintain high safety and quality standards.
- Resolved on-site conflicts promptly, ensuring smooth workflow and team cohesion.
- Developed training programs for new hires, increasing onboarding efficiency and performance consistency.
- Led project planning and execution for residential developments, ensuring alignment with market trends.
- Managed budgeting and financial forecasting, optimizing resource allocation across multiple projects.
- Trained and mentored crew members on roofing techniques, promoting skill development and teamwork.
- Coordinated project schedules, allocating resources effectively to meet deadlines and optimize workflow.
Education
High School Diploma -
Niskayuna Highschool
Schenectady, NY06-2016
Skills
- Operations management
- Certainteed Master craftsman accreditation
- Project management
- Customer relations
- Roof installation
- Carpentry
- Flat roofing
- OSHA regulations
Languages
Spanish
Native or Bilingual
Timeline
Owner/Operator
Herman Exterior Homes LLC
05.2023 - Current
Foreman
Tesoros Property Management LLC
01.2016 - Current
High School Diploma -
Niskayuna Highschool