Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Santiago Intencipa

Edmond,OK

Summary

Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

5
5
years of professional experience

Work History

Operations Manager

G.E. Intesa
08.2018 - 09.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

Bachelor - Science in Industrial Engineering

Sergio Arboleda
Bogotá, Col
07.2020

Master´s Degree - Production And Operations Management

Sergio Arboleda
Bogotá, Col
07.2022

Master of Science - Direction And Operations Management

Sergio Arboleda
Bogotá. Col
02.2024

Skills

  • Staff Management
  • Process Improvement Strategies
  • Business Process Re-Engineering
  • Workflow Planning
  • Budgeting and Cost Control
  • Business Administration

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Operations Manager

G.E. Intesa
08.2018 - 09.2023

Bachelor - Science in Industrial Engineering

Sergio Arboleda

Master´s Degree - Production And Operations Management

Sergio Arboleda

Master of Science - Direction And Operations Management

Sergio Arboleda
Santiago Intencipa