Santiago Lopez

• Utilized editing programs to proofread content for typo-free emails, memos and documentation.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Drove customer feedback to deliver information to management for corrective action.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Handled confidential documents in an organized fashion according to established protocol.
• Maintained accurate department and customer records.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Completed day-to-day duties accurately and efficiently.
• Planned and completed group projects, working smoothly with others.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Provide industry-best guest service

• Work with Supervisors and Ambassadors to resolve guest problems and address guest concerns Greet guests and offer directions to seating locations, restrooms, concessions, Team Shop, etc.

• Report security and safety concerns to immediate supervisors and/or responsible departments for resolution

•Assist in distributing giveaways and event flyers when needed

• Provide walking escorts for accessible guests Knowledge, Skills and/or Abilities

• Strong ability to work well with co-workers and supervisors in a team environment • Maintain a neat, professional appearance as outlined by Sports & Entertainment Services, Inc.

• Friendly, outgoing personality

• Clear written and verbal communication skills

• Ability to operate a hand-held mobile device This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs

• Ability to climb stairs, work in high elevations and enclosed spaces

• Ability to lift up to 25 pounds and push wheelchairs