SANTIAGO LOPEZ
CHULA VISTA
Summary
Motivated and dependable professional with experience in customer service, retail, warehouse operations, and caregiving support. Skilled in communication, problem-solving, teamwork, and building positive relationships with customers and clients. Proven ability to adapt quickly in fast-paced environments while maintaining professionalism, organization, and attention to detail. Dedicated to providing high-quality service, ensuring safety, and contributing to efficient daily operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
06.2023 - Current
- Delivered excellent customer service by greeting, engaging, and assisting customers throughout the store while ensuring a positive shopping experience.
- Certified machine operator with experience safely operating equipment to support inventory movement, stocking, and store operations.
- Maintained organized, clean, and fully stocked aisles by front-facing merchandise, replenishing inventory, and ensuring product availability.
- Assisted customers with online product orders, measurement scheduling, and installation service leads to support project completion and sales growth.
- Cross-trained in multiple departments including cashier operations, pack-down recovery team responsibilities, and flooring sales support.
- Collaborated with team members across the store to improve efficiency, maintain safety standards, and support daily operational goals.
Adult Care Provider
Spearman Lane Care Facility
01.2022 - 06.2023
- Provided compassionate, individualized care to adult male residents with special needs, supporting daily well-being, comfort, and emotional stability.
- Safely transported clients to medical appointments, community outings, and social activities while maintaining punctuality and adherence to safety procedures.
- Built strong, trust-based relationships with residents through patience, empathy, active listening, and consistent support.
- Assisted clients with social development and community engagement by organizing and facilitating group activities, recreational outings, and interpersonal interactions.
- Maintained a calm, supportive, and respectful environment while adapting care approaches to meet each individual’s unique behavioral and emotional needs.
- Collaborated effectively with staff members and caregivers to ensure high-quality resident care, accurate communication, and positive daily experiences for clients.
Warehouse Clerk
Ship to Baja LLC
06.2021 - 05.2023
- Communicated with customers to address inquiries, provide updates on claims or order adjustments, and ensure timely resolution of concerns.
- Maintained accurate records related to inventory, orders, supplies, personnel, and operational documentation to support efficient warehouse operations.
- Resolved customer complaints and answered questions regarding company policies, procedures, and shipment processes in a professional manner.
- Delivered strong customer service by handling inquiries, concerns, and suggestions courteously while maintaining positive client relationships.
- Supported daily import/export warehouse operations by coordinating information flow between customers, staff, and inventory systems.
- Demonstrated strong organizational, communication, and problem-solving skills in a fast-paced warehouse and logistics environment.
Education
Associate of Arts - Business Administration
Southwestern College
CHULA VISTA, CA06.2027
High School Diploma -
Castle Park High School
CHULA VISTA, CA06.2021
Skills
- Strong customer service and communication skills developed through experience in retail, healthcare, and warehouse environments
- Ability to build positive relationships with customers, clients, and team members through professionalism, empathy, and active listening
- Proven problem-solving skills with experience resolving customer concerns, handling inquiries, and adapting to fast-paced work environments
- Excellent organizational and time-management abilities, including maintaining records, coordinating schedules, and managing multiple responsibilities efficiently
- Dependable team player with experience collaborating across departments to ensure smooth daily operations and high-quality service
- Safety-conscious and detail-oriented with experience handling transportation responsibilities, inventory processes, and workplace procedures accurately and responsibly
Accomplishments
Founder and Owner of ShineLab Company LLC, a self-operated business focused on providing high-quality car detailing services. Responsible for managing all aspects of the business including customer communication, scheduling, service execution, and client satisfaction. Developed strong client relationships through reliable service, professionalism, and attention to detail while maintaining high standards of quality and consistency.
Certification
- Certified Stand Up Forklift Driver, at The Home Depot
- Certified Sit Down Forklift Driver, at The Home Depot
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Home Depot
06.2023 - Current
Adult Care Provider
Spearman Lane Care Facility
01.2022 - 06.2023
Warehouse Clerk
Ship to Baja LLC
06.2021 - 05.2023
High School Diploma -
Castle Park High School
Associate of Arts - Business Administration
Southwestern College