Santiago Mayor Serna
Lawrenceville,GA
Summary
Results driven professional with 10+ years of experience building relationships, influencing decisions, and delivering high level service in fast paced environments. Known for strong interpersonal skills, adaptability, and the ability to connect with a wide range of clients, including executives and high profile individuals. I thrive in independent, performance driven roles where persistence and communication are key. Backed by a science degree and a natural ability to build trust, I’m excited to transition into pharmaceutical sales and bring value through relationship building, strategic outreach, and consistent results.
Overview
15
15
years of professional experience
Work History
Flight Attendant / Purser
Delta Air Lines
01.2015 - Current
- Built and maintained strong relationships with diverse clientele, including high-value and executive passengers, ensuring repeat trust and satisfaction
- Demonstrated persuasive communication and problem-solving skills to manage customer needs, resolve conflicts, and influence positive outcomes in real time
- Operated independently in fast-paced, high-pressure environments while maintaining accountability for safety, service delivery, and customer experience
- Identified passenger needs and delivered tailored solutions, enhancing overall satisfaction and engagement
- Led and mentored team members, improving performance, communication, and service consistency
- Managed logistics and coordination of onboard services, ensuring seamless execution and attention to detail
- Maintained strict compliance with federal regulations while balancing customer service priorities
- Recognized for professionalism, adaptability, and ability to handle complex interpersonal situations
Laboratory Scientist I
Georgia Department of Natural Resources
09.2020 - 03.2021
- Conducted analytical testing and maintained detailed documentation in compliance with regulatory standards
- Interpreted data and communicated findings clearly and accurately
- Worked in a highly regulated environment requiring precision, accountability, and technical knowledge
Lab Teaching Assistant / Researcher / Mentor
Mercer University
08.2011 - 05.2014
- Educated and communicated complex scientific concepts in an accessible manner
- Mentored students and built strong interpersonal connections across diverse groups
- Conducted research and collaborated within team-based environments
Education
Bachelor of Science - Chemistry
Mercer University
Macon, GASkills
- Teamwork and cooperation
- Problem-solving
- Attention to detail
- Reliability and punctuality
- Adaptability and flexibility
- Multitasking and organization
- Clear communication
- Calm under pressure
- Multitasking
- Empathy and patience
- Strong work ethic
Languages
Bilingual: English & Spanish
Timeline
Laboratory Scientist I
Georgia Department of Natural Resources
09.2020 - 03.2021
Flight Attendant / Purser
Delta Air Lines
01.2015 - Current
Lab Teaching Assistant / Researcher / Mentor
Mercer University
08.2011 - 05.2014
Bachelor of Science - Chemistry
Mercer University