Santiago Munoz
Miami,FL
Summary
Dynamic individual with extensive experience in the food industry, showcasing a strong work ethic and the ability to quickly absorb new information. Committed to delivering exceptional service while continuously seeking opportunities for personal and professional growth. Eager to contribute skills and knowledge in a collaborative environment that fosters learning and development. Passionate about enhancing operational efficiency and customer satisfaction within the food industry.
Overview
9
9
years of professional experience
Work History
Server
The Cheesecake Factory
Miami, FL
01.2026 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery to tables.
- Collaborated with kitchen staff to coordinate food preparation and presentation for optimal guest experience.
- Trained new servers on menu offerings, service protocols, and point-of-sale systems to maintain operational efficiency.
- Resolved customer complaints swiftly, reinforcing positive dining experiences and loyalty among patrons.
Server
Tacos and Tattoos
Miami, FL
11.2022 - 09.2025
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Line Cook
Bulla Gastrobar
Miami, FL
08.2022 - 10.2022
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Line Cook
Tacos and Tattoos
Miami, FL
02.2021 - 11.2021
- Dexterity while prep, intimate knowledge of menu, & active listening.
- Communicated closely with servers to fully understand special orders for customers.
Barista
Roots Juice Bar
Miami, FL
08.2019 - 10.2020
- Strive for quality awareness, strong memory, & money handling.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Team Member
Zunk Mediterranean Kitchen
Miami, FL
09.2017 - 02.2019
- Performed table bussing duties effectively.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
High School Diploma - undefined
Miami Killian
Miami, FL05.2020
Skills
- Multitasking and organization
Adobe Photoshop CC
Bilingual
Attention to detail
Strong attention to safe food handling procedures
Multitasking and organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
The Cheesecake Factory
01.2026 - Current
Server
Tacos and Tattoos
11.2022 - 09.2025
Line Cook
Bulla Gastrobar
08.2022 - 10.2022
Line Cook
Tacos and Tattoos
02.2021 - 11.2021
Barista
Roots Juice Bar
08.2019 - 10.2020
Team Member
Zunk Mediterranean Kitchen
09.2017 - 02.2019
High School Diploma - undefined
Miami Killian