Santiago Ortiz
Belleville
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, complemented by a collaborative approach, highly customer-focused, with a background in delivering exceptional service and ensuring customer satisfaction. Strengths include proactive problem-solving, effective communication skills and adaptability in fast-paced environments. Notable impact was made in previous roles by improving customer retention rates and enhancing the overall client experience through service delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Champion/Food Champion
Taco Bell
Belleville
03.2024 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety regulations.
Business Analyst
FedEx
Quito
07.2015 - 01.2019
- Utilized data visualization tools to create comprehensive reports and dashboards for senior management.
- Collaborated with the IT team during the development phase to ensure the accurate implementation of business requirements.
- Identified opportunities for automation or optimization of manual processes to increase operational efficiency.
Customs Trade Agent
DHL
Quito
10.2006 - 04.2015
- Collaborated with suppliers, freight forwarders, customs brokers, and other stakeholders to ensure the timely delivery of goods.
- Developed and maintained strong relationships with domestic and international clients to facilitate smooth communication and resolve any issues or concerns.
- Coordinated and managed all aspects of import and export operations, ensuring compliance with international trade regulations.
Education
Technical - Information Technology
Tecnologico Superior
Ecuador03-2012
Skills
- Teamwork and collaboration
- Strong work ethic
- Dependable and responsible
- Friendly, positive attitude
- Customer service
- Data analysis
- Shipping and receiving
- Problem solving
- Microsoft office
- Computer skills and data entry
- Preventive maintenance
Certification
- Driver's License
- DRT - Disaster response team training
- Dangerous goods awareness training
Timeline
Service Champion/Food Champion
Taco Bell
03.2024 - Current
Business Analyst
FedEx
07.2015 - 01.2019
Customs Trade Agent
DHL
10.2006 - 04.2015
Technical - Information Technology
Tecnologico Superior
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