Overview
Work History
Skills
Languages
Timeline
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SANTIAGO R FLORES

New York,NY

Overview

30
30
years of professional experience

Work History

Business Transformation Project Manager

Kushki Group U.S.
11.2021 - Current
  • Manage development team to ensure delivery of Strategic Projects
  • Collaborate with the IT departments on a variety of projects to safeguard the timely delivery of project, within budget and with high-quality standards
  • Ensure the transparency of project status with relevant stakeholders
  • Generate metrics for monitoring and apprising project progress, thereby improving overall efficiency
  • Implement change management strategies to ensure smooth transitions, effective stakeholder engagement, and successful project adoption
  • Achievements: Implemented a new process for monitoring the progress of the portfolio, which resulted in an 80% increase of successful and timely delivered projects

Project Management Office Director

Hospital Metropolitano
08.2018 - 11.2021
  • Successfully led the new Enterprise Resource Planning (ERP) solution and Hospital Information System (HIS) at Metropolitano Hospital
  • Ensured the continuity of project executions in the product life cycle
  • Effectively monitored the status of assignments and found solutions to escalated impediments that affect the continuity of projects
  • Implement change management strategies (ADKAR) to ensure smooth transitions, effective stakeholder engagement, and successful project adoption
  • Achievements: Successful implemented HIS and ERP solutions, which optimized the efficiency of healthcare processes including patient flow

PMO Portfolio Manager

Banco Pichincha
07.2012 - 12.2017
  • Controlled IT portfolio related to business projects (Payments, Credit Cards, CRM, Omni channel, digital wallet)
  • Generated and analyzed KPI´s to control project execution
  • Handled the Banco Pichincha's portfolio with +90 projects and managed an annual budget of $80 M USD up to $115 M USD
  • Achievements: Increased the percentage of successful projects; thus, generating more profit for the company

Chief Technology Officer

Contraloria General del Estado
03.2008 - 05.2012
  • Planned, directed, and monitored activities and projects related to implementation and development of Information and Communications Technologies at CGE
  • Supervised the implementation of Data Center Infrastructure and coordinated with site facilities management teams to continuously ensure the Data's Center's proper operation
  • Implemented BPM solutions for the core business process
  • Provided guidance to a team of over 50 members across the country, helping to increase overall productivity
  • Achievements: Implemented the new core business process for the auditing, generating significant savings in resources for the company

IT Project Manager

Sonda
01.1995 - 02.2008
  • Supervised the daily operations of 50+ cross-sectional projects, including budgeting and forecasting, resource allocation, risk management and quality assurance in a 13-year span
  • Guided a team of 50+ members, contributing to improved productivity
  • Several of these projects were successfully completed in countries such as Ecuador, Chile, Bolivia, Paraguay, Venezuela, and Colombia
  • Achievements: Fostered close relationships with a diverse set of clients to guarantee client satisfaction, which increased overall profits

Skills

  • Project management
  • Customer focus
  • Equity valuation
  • IT infrastructure management

Languages

English
Full Professional

Timeline

Business Transformation Project Manager

Kushki Group U.S.
11.2021 - Current

Project Management Office Director

Hospital Metropolitano
08.2018 - 11.2021

PMO Portfolio Manager

Banco Pichincha
07.2012 - 12.2017

Chief Technology Officer

Contraloria General del Estado
03.2008 - 05.2012

IT Project Manager

Sonda
01.1995 - 02.2008

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