SANTIAGO ROBERTS
Charlotte,North Carolina
Summary
Hardworking, technologically advanced, forward thinking, empathetic professional with over 3 years of experience in customer service, sales and positioning products, data analytics, and optimizing digital presence. Great track record of increasing brand awareness and leading marketing campaigns. Adept at managing time and organizing the schedule per company requirements. Impeccable in resolving issues, collaborating with teams, and working by myself to provide amazing client support and business productivity.
Overview
3
3
years of professional experience
Work History
Salesman
Planet Mitsubishi
05.2023 - 01.2024
- Sold new and pre-owned vehicle options to clientele who needed to be put into a vehicle that fits their needs
- Handled customer complaints, while also managing financing options for GAP, Customer Service Contracts, Tire and Wheel Protection, and more
- Prepared and presented financing paperwork to client to sign
- T/O'ed (closed) deals for sales staff, while also providing help to sales staff when presenting pencils.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Developed strong client relationships through consistent communication and exceptional customer service.
Salesman
Monroe Nissan
09.2022 - 05.2023
- Sold new and pre-owned vehicle options whilst taking care of leasing clients to better serve the customer base
- Handled customer complaints following company policies and procedures
- Monitor and maintain store inventory, draft daily sales and inventory reports for upper management.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Developed strong client relationships through consistent communication and exceptional customer service.
Sales Specialist
Verizon
06.2021 - 09.2022
- Working in the storefront of Verizon wireless corporate, as a customer service sales representative to provide the best personalized client experience.
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problem solving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Streamlined sales processes for improved efficiency, resulting in increased productivity.
Education
High School Diploma -
Porter Ridge High School
Monroe, NC07.2018
Skills
- Time Optimization
- Working Independently
- Oral and Written Communication
- Self Starter
- Multi-Tasking
- Active Listening
- Versatility
- Problem Solving
- Data Analysis
- Business Development Strategies
- Project Management
- Superior Customer Service
- Honesty, Integrity, Reliability
- Creative Thinking
- Marketing Strategy
- Product Development
- Brand Promotion
- CRM Tracking
- Client Presentations
- Sales and Marketing Strategies
- Prospecting Skills
- Lead Prospecting
Timeline
Salesman
Planet Mitsubishi
05.2023 - 01.2024
Salesman
Monroe Nissan
09.2022 - 05.2023
Sales Specialist
Verizon
06.2021 - 09.2022
High School Diploma -
Porter Ridge High School
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