Santiago Rueda
Orange,CA
Summary
Detail-oriented IT professional with a solid background in government operations and technical support. Experience in deploying and managing enterprise systems, delivering desktop and user support, and ensuring system stability and security. Skilled in troubleshooting complex issues and streamlining operations across various platforms, including Windows Server and surveillance systems. Committed to leveraging technical expertise to enhance system performance and support critical infrastructure.
Overview
5
5
years of professional experience
Work History
Supervisor - Computer Systems Liaison
Orange County Social Services Agency
01.2021 - Current
- Resolved application issues by coordinating with technical teams, ensuring timely implementation of fixes and minimizing downtime.
- Assisted regional staff with PC/software issues and requests, enhancing user experience and system functionality.
- Troubleshoot PC's issues and printer issues
- Maintaining Computer Lab Equipment (including verifying/ensuring all New programs pushes are installed)
- Maintain PC/equipment inventory
- Completes, submits, and follows up on System Access Requests (SAR), Network access, MEDS forms, and CalHEERS provisioning forms.
- Updated and managed the security list to ensure accurate access permissions for users.
- Complete the Semi-Annual Security Report (SAR)
- Shares updates and provides training to regional staff from Computer Systems meetings.
- Set up audio, video, and laptops for meetings in the region.
- Per admin guidance, as needed, distribute monthly, weekly, and priority Reports from the OC SSA report portal.
Education
Bachelor of Science - COMPUTER SCIENCE WITH CONCENTRATION OF CYBERSECURITY
CALIFORNIA STATE UNIVERSITY, FULLERTON
05-2025
Skills
- Technical Support
- Troubleshooting skills
- C
- Python
- Technology literacy
- Computer Literacy
- Analytical skills
- Installation understanding
- Updates understanding
- Client relationship management
- Time management
- Communication
Languages
English,Spanish
Timeline
Supervisor - Computer Systems Liaison
Orange County Social Services Agency
01.2021 - Current
Bachelor of Science - COMPUTER SCIENCE WITH CONCENTRATION OF CYBERSECURITY
CALIFORNIA STATE UNIVERSITY, FULLERTON