Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Languages
Timeline
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Santiago Santos

Gainesville,FL

Summary

Experienced public safety professional with a solid background in staff management at University of Florida Police Department. Proven ability to train and mentor security personnel, enhance response strategies, and maintain a secure environment. Bilingual with a commitment to detail and high-quality service delivery.

Overview

31
31
years of professional experience

Work History

Senior Police Service Technician

University of Florida Police Department
Gainesville, Florida
05.2013 - Current
  • Conducted regular patrols to deter security threats and enhance safety awareness.
  • Led team of police service technicians, providing support and conducting performance evaluations.
  • Managed scheduling for security staff to ensure optimal coverage across all shifts.
  • Analyzed incident reports to identify trends and improve preventive measures.
  • Ensured compliance with security protocols and maintained appearance standards among team members.
  • Delivered comprehensive training on departmental procedures and safety protocols for new employees.
  • Maintained detailed records of attendance, performance, and disciplinary actions.
  • Verified that security staff received proper training and certification per company policies.

Police Service Technician

University of Florida Police Department
Gainesville, Florida
12.2004 - 04.2013

Monitored traffic flow to ensure safe passage for pedestrians and vehicles at intersections.

  • Patrolled assigned areas to deter unauthorized access and maintain order.
  • Responded to non-emergency calls for service as needed.
  • Assisted officers with daily operations, ensuring safety for students, visitors, faculty, and staff.
  • Conducted regular security patrols of facility grounds, parking lots, and perimeter areas.
  • Issued parking tickets in accordance with campus ordinances and state laws.
  • Collaborated with law enforcement during investigations and emergencies to enhance response efforts.
  • Reported safety hazards for timely remediation and maintained accurate shift logs.

Facilities Supervisor Assistant

University of Florida Housing
Gainesville, Florida
08.1994 - 12.2004

Monitored inventory levels to ensure adequate stock for seamless operations.

  • Provided guidance to staff on job duties and responsibilities.
  • Assisted supervisors in daily housing facility operations, improving team productivity.
  • Trained new hires to develop effective and skilled workers.
  • Maintained accountability for management of building keys and access cards.
  • Collaborated with department supervisors to align projects and enhance workflow efficiency.
  • Received recognition for exceeding quality expectations and attention to detail consistently.
  • Optimized workflow processes through teamwork and collaboration.

Education

Certification - Managing At UF: The Supervisory Challenge

University of Florida
Gainesville, Florida
01-2013

Associate of Business Administration - Marketing And Bussiness Administration

German Rieckehoff
Vieques, Puerto Rico
01-1994

High School Diploma -

German Rieckehoff Vieques
Vieques, Puerto Rico
01-1993

Skills

  • Public safety awareness
  • Team leadership and staff management
  • Training and mentoring
  • Customer service excellence
  • Attention to detail
  • Employee motivation and engagement
  • Decision making and problem solving
  • Goal orientation
  • Bilingual proficiency
  • Computer proficiency
  • Traffic control expertise

Languages

Spanish, English

Accomplishments

  • Received the Presidential Recognition Award for outstanding achievement to the University of Florida Housing in 2000
  • Received the University of Florida Superior Accomplishment Award for Sustained Excellence in 2024
  • Received a recognition award for 30 years of service to the University of Florida in 2025

Languages

Spanish
First Language
Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2

Timeline

Senior Police Service Technician

University of Florida Police Department
05.2013 - Current

Police Service Technician

University of Florida Police Department
12.2004 - 04.2013

Facilities Supervisor Assistant

University of Florida Housing
08.1994 - 12.2004

Certification - Managing At UF: The Supervisory Challenge

University of Florida

Associate of Business Administration - Marketing And Bussiness Administration

German Rieckehoff

High School Diploma -

German Rieckehoff Vieques