Santiago Valle
El Paso,TX
Summary
Highly experienced automotive professional with over 14 years in dealership operations. A versatile and results-driven leader with proven expertise across sales, service, and management. Proficient in roles such as Service Advisor, Reconditioning Manager, Internet/BDC Manager, Used Car Manager, Finance Manager, Sales Manager, Assistant Sales Manager, and Team Trainer. Seeking an opportunity within a dealership to contribute to its success with a hands-on, all-encompassing approach that maximizes customer satisfaction, operational efficiency, and revenue growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Advisor
Group 1 Automotive
El Paso, TX
08.2018 - 04.2026
- Provided tailored vehicle maintenance and repair consultations, increasing repeat business by 25%.
- Achieved a consistent 98% CSI satisfaction rating through exceptional customer service.
- Coordinated with technicians to prioritize service requests, minimizing wait times for customers.
- Conducted thorough vehicle inspections to identify repair needs and ensure customer safety.
- Facilitated effective communication between customers and service teams to enhance overall satisfaction.
Reconditioning Manager
Group 1 Automotive
El Paso, TX
08.2018 - 04.2026
- Reduced vehicle reconditioning times by 20%, ensuring quicker inventory readiness for sales.
- Developed streamlined processes for collaboration between service, parts, and sales teams.
Assistant Used Car Manager
Group 1 Automotive
El Paso, TX
08.2018 - 04.2026
- Managed inventory pricing and turnover, increasing used car sales revenue by 18%.
- Conducted vehicle appraisals and ensured optimal pricing strategies.
Internet Manager
Group 1 Automotive
El Paso, TX
08.2018 - 04.2026
- Boosted online lead conversion rates by 20% through targeted follow-up strategies.
- Enhanced digital sales processes, resulting in increased appointment show rates.
Service Advisor
Viva Auto Group
El Paso, TX
03.2010 - 08.2018
- Improved service department efficiency by introducing proactive customer communication protocols.
- Managed warranty claims, ensuring compliance and reducing approval delays by 15%.
Sales Manager
Viva Auto Group
El Paso, TX
03.2010 - 08.2018
- Directed a sales team to consistently exceed targets by an average of 20%.
- Implemented innovative sales techniques to increase gross profit per unit.
Assistant Sales Manager
Viva Auto Group
El Paso, TX
03.2010 - 08.2018
- Mentored new hires, accelerating their ramp-up time by 25%.
- Optimized showroom processes to enhance customer experience.
Finance Manager
Viva Auto Group
El Paso, TX
03.2010 - 08.2018
- Secured competitive financing options, achieving a 95% satisfaction rate in post-sale surveys.
- Maintained full compliance with financial regulations while maximizing profitability.
Reconditioning Manager
Viva Auto Group
El Paso, TX
03.2010 - 08.2018
- Reduced repair costs by 15% through effective vendor negotiations.
- Ensured all vehicles met dealership standards before being listed for sale.
Education
High School Diploma -
El Paso Community College
El Paso, TX09-1989
Skills
- Service & Sales Management
- Team Leadership & Training
- Strategic Planning & Execution
- Vehicle Reconditioning Processes
- Warranty Claims & Compliance
- Budgeting & Financial Oversight
Certification
- General Motors Certification Training
- Alan Ram Proactive Training
- CDK DMS Certification
- VinSolutions CRM Train the Trainer Certification
- Ford Motor Company Certification
- Nissan Certification Training
- Chrysler, Dodge, Ram, Jeep Certification
LANGUAGES
English: Fluent
Spanish: Fluent
AWARDS
General Motors 'Mark of Excellence' Award (2021, 2022, 2023), Internet Manager of the Year (October 2013)
Timeline
Service Advisor
Group 1 Automotive
08.2018 - 04.2026
Reconditioning Manager
Group 1 Automotive
08.2018 - 04.2026
Assistant Used Car Manager
Group 1 Automotive
08.2018 - 04.2026
Internet Manager
Group 1 Automotive
08.2018 - 04.2026
Service Advisor
Viva Auto Group
03.2010 - 08.2018
Sales Manager
Viva Auto Group
03.2010 - 08.2018
Assistant Sales Manager
Viva Auto Group
03.2010 - 08.2018
Finance Manager
Viva Auto Group
03.2010 - 08.2018
Reconditioning Manager
Viva Auto Group
03.2010 - 08.2018
High School Diploma -
El Paso Community College