SANTILYN ANGELES
Summary
Dynamic healthcare professional with 14+ years of experience in continuous pursuit of organizational excellence, workflow efficiency, and exceptional customer service. Extensive experience in communicating and collaborating with Union Employees, Management, and Physician Groups. Organized and detail oriented fast learner who thrives working in solo and team environments. Experience with Office 365, KP Health Connect, KP Scheduling (API) and more.
Overview
15
15
years of professional experience
Work History
Administrative Coordinator III
Kaiser Permanente Downey Medical Center (DMC)
05.2022 - Current
- Coordinates, collaborates, and supports Upper Management, Nursing Managers and Charge Nurses for efficiently staffing all In-patient Nursing Units according to operational needs
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Provided exceptional administrative support to all staff members and nursing leadership through meticulous organization skills and attention to detail.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Created a streamlined training process with training schedule and skill validation checklist to improve training for new staffers.
- Assisted the manager in writing and editing workflows and memo correspondence for the Nurse Admin Support Department.
Administrative Services Coordinator II
Kaiser Permanente Downey Medical Center (DMC)
05.2022 - 11.2022
- Coordinates, collaborates, and supports Upper Management, Nursing Managers and Charge Nurses for efficiently staffing all In-patient Nursing Units according to operational needs
- Managed sensitive information with discretion, maintaining strict confidentiality when handling personal or proprietary documents.
- Answer all phone calls and email questions regarding staffing, time off requests and all other inquiries for employees and nursing unit managers.
- Trained new employees on company policies and procedures, fostering a positive work environment and team cohesion.
Member and Trainer
Los Angeles Medical Center (LAMC) - Labor Management Partnership (LMP) - Education Committee
01.2017 - 04.2022
- Responsible for collaborating with the committee to ensure the proper scheduling, facilitating, and tracking of all LMP classes for all union employees at the LAMC Campus.
Ward Clerk Transcriber (WCT)
Los Angeles Medical Center (LAMC)
04.2009 - 04.2022
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional nursing unit environment.
- Organized paperwork for doctors, nurses, and patients.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy emergency department.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
UBT Member and Representative for the Ward Clerk Transcriber Group
Los Angeles Medical Center (LAMC) - Emergency Department - Unit Based Team
01.2017 - 10.2018
- Actively participated in workflow efficiency projects for the Emergency Department.
Education
Bachelor of Science - Healthcare Management -
Capella University
Minneapolis, Minnesota01.2015
Bachelor of Science - Pharmacy -
Centro Escolar University
Manila, Philippines04.2006
Skills
- Attention to Detail
- Data Entry
- Time Management
- Team Collaboration
- Telephone Etiquette
- Documentation and Recordkeeping
- Correspondence Preparation
- Microsoft Office
- Staff Training
- Support Services
Timeline
Administrative Coordinator III
Kaiser Permanente Downey Medical Center (DMC)
05.2022 - Current
Administrative Services Coordinator II
Kaiser Permanente Downey Medical Center (DMC)
05.2022 - 11.2022
Member and Trainer
Los Angeles Medical Center (LAMC) - Labor Management Partnership (LMP) - Education Committee
01.2017 - 04.2022
UBT Member and Representative for the Ward Clerk Transcriber Group
Los Angeles Medical Center (LAMC) - Emergency Department - Unit Based Team
01.2017 - 10.2018
Ward Clerk Transcriber (WCT)
Los Angeles Medical Center (LAMC)
04.2009 - 04.2022
Bachelor of Science - Healthcare Management -
Capella University
Bachelor of Science - Pharmacy -
Centro Escolar University
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