Santino Flores
Yuma
Summary
Dynamic Shift Manager with a proven track record at Domino's Pizza, excelling in customer service and employee training. Recognized for enhancing order accuracy and delivery efficiency, while fostering a motivated team environment. Skilled in decision-making and quality assurance, ensuring compliance with safety regulations and promoting customer satisfaction.
Overview
8
8
years of professional experience
Work History
Shift Manager
Domino's Pizza
Yuma, AZ
08.2025 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on best practices and customer service standards.
- Managed inventory levels, ensuring timely supply replenishment and waste reduction.
- Implemented process improvements to enhance order accuracy and delivery efficiency.
Shift Manager
Domino's Pizza
El Centro, CA
10.2017 - 09.2024
- Coordinated staff scheduling to optimize labor resources during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Maintained compliance with health and safety regulations, promoting a safe work environment.
Driver/ Bud Tender
Head Stash Dispensary
El Centro, CA
06.2020 - 04.2023
- Ensured timely deliveries of products while adhering to all safety regulations and traffic laws.
- Maintained accurate records of deliveries and inventory, optimizing route efficiency.
- Inspected vehicles for maintenance needs, ensuring reliability and safety standards were met.
- Assisted in training new drivers on company protocols and best practices for customer service.
Driver
Weed Mart Dispensary
El Centro, CA
03.2018 - 03.2019
- Ensured timely delivery of products to customers, maintaining high service standards.
- Operated delivery vehicles safely, adhering to all traffic regulations and company policies.
- Managed inventory during transportation, ensuring accurate order fulfillment and product safety.
- Assisted in training new drivers on routes, safety protocols, and customer service practices.
- Implemented efficient route planning strategies to optimize delivery schedules and reduce delays.
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Workplace safety
Accurate money handling
Staff motivation
Opening and closing procedures
Punctual and reliable
Mentoring and coaching
Quality assurance
Flexible schedule
Problem-solving
Active listening
Critical thinking
Quality control
Willingness to learn
Multitasking and prioritizing
Attention to detail
Reliability
Excellent communication
Customer satisfaction
Timeline
Shift Manager
Domino's Pizza
08.2025 - Current
Driver/ Bud Tender
Head Stash Dispensary
06.2020 - 04.2023
Driver
Weed Mart Dispensary
03.2018 - 03.2019
Shift Manager
Domino's Pizza
10.2017 - 09.2024