Santino Lisboa
New York,NY
Summary
Results-driven sales professional with proven expertise in inventory management, visual merchandising, and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
6
6
years of professional experience
Work History
Floor Supervisor
Crossroads Trading Co
09.2023 - 02.2024
- Managed daily schedule for 15 team members with focus on effective coverage of store needs.
- Assigned tasks to team members to complete within designated time frames to enhance productivity and workflow.
- Contributed to overall business growth by implementing targeted initiatives that increased foot traffic on retail floor.
- Opened or closed store daily.
- Trained in buying in clothing and authenticating luxury goods.
Keyholder/Visual Merchandiser
Pinko
02.2022 - 04.2023
- In charge of training and monitoring new employees.
- Processed all sales transactions in timely and accurate manner.
- Maximized sales with one-on-one client experience.
- Maintained book of consistent clientele through consignment and walk-in foot traffic.
- Created eye-catching and unique visual displays to pique customer interest and increase sales.
- Opened or closed store daily.
Supervisor/Team Leader
The Botanist
12.2020 - 02.2022
- Assigned individual tasks to team members and tracked their progress against production schedules.
- Reviewed processing schedules and production orders while keeping budgetary and time constraints in mind regarding inventory requirements, work procedures, and duty assignments.
- Handled customers with efficiency and attention to detail from first contact to final payment, resulting in increased loyalty and partnerships.
- Opened or closed store daily.
Sales Associate
Nordstrom
09.2019 - 12.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Restocked sales floor and reorganized shelves, racks, and bins to reflect cleaner look.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Associate
Journeys Shoes
10.2017 - 09.2019
- Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
- Gave product demonstrations to highlight features and refocus objections on positive aspects of product.
- Achieved sales goals through suggestive selling and upselling.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Auburn Senior High School
Auburn, MA06.2016
Skills
- Luxury retail sales
- Staff training & management
- Visual merchandising
- Opening and closing procedures
- Fashion styling
- Relationship development
- Attention to Detail
Timeline
Floor Supervisor
Crossroads Trading Co
09.2023 - 02.2024
Keyholder/Visual Merchandiser
Pinko
02.2022 - 04.2023
Supervisor/Team Leader
The Botanist
12.2020 - 02.2022
Sales Associate
Nordstrom
09.2019 - 12.2020
Sales Associate
Journeys Shoes
10.2017 - 09.2019
High School Diploma -
Auburn Senior High School
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