Santino Rodriguez
youngstown
Summary
Dynamic professional with a proven track record at Youngstown Orthopaedic Associates, enhancing customer experience and brand professionalism. Skilled in communication and market research, leveraging consumer insights to drive results. Adept at leadership and problem-solving, with proficiency in Microsoft Office, ensuring efficient operations and strategic decision-making.
Overview
8
8
years of professional experience
Work History
Desk Clerk
Youngstown Orthopaedic Associates
Youngstown
02.2025 - Current
- Enhanced customer experience through welcoming patients, directing them efficiently, and promptly resolving inquiries.
- Provided accurate information to patients and staff, strengthening customer service and brand professionalism.
- Monitored visitor flow and environment to support a smooth, organized service experience.
- Managed daily mail operations and assisted with administrative workflows to improve front-desk efficiency.
Assistant Varsity Basketball Coach
Cardinal Mooney High School
Youngstown
01.2025 - Current
- Planned practices and analyzed game film to support strategic decision-making and improve team performance.
- Fostered teamwork, discipline, and motivation, creating a cohesive and high-performing team environment.
- Taught athletes complex concepts through clear, engaging instruction, enhancing understanding and skills development.
Sales Associate
Family Clothesline
State College
05.2024 - 08.2024
- Handled POS transactions accurately during high-traffic periods, ensuring seamless service on game-day weekends.
- Assisted customers with purchase decisions, applying product knowledge and understanding of consumer preferences.
- Enhanced in-store merchandising and product presentation to improve visual appeal and maximize customer engagement.
- Restocked inventory and tracked product demand trends to ensure optimal stock levels and availability.
Landscaper
Nevin Design LLC
Youngstown
05.2021 - 08.2021
- Engaged with clients to clarify desired outcomes, ensuring final results met expectations.
- Partnered with team members to deliver projects with high quality and attention to detail.
- Operated and maintained equipment while executing tasks that upheld strong service reputation.
Assistant Communications Director
Cremation & Funeral Service by Gary S. Silvat
Youngstown
08.2018 - 08.2020
- Facilitated communication with families and partner organizations by managing inbound calls and addressing service inquiries.
- Organized office spaces and documents to enhance client experience.
- Coordinated transportation of sensitive materials, ensuring professionalism and confidentiality.
Education
Master of Professional Studies - Marketing Insights & Analytics
Pennsylvania State University
University Park, PA05-2026
Bachelor of Arts - Communications
Pennsylvania State University
University Park, PA05-2024
Skills
- Consumer Insights
- Market Research
- Brand Positioning
- SPSS Statistics
- Microsoft Office
- Excel
- Communication
- Customer satisfaction focus
- Data interpretation
Projects Extracurriculars
Blue & White Society, Penn State University, Member, 08/21
Timeline
Desk Clerk
Youngstown Orthopaedic Associates
02.2025 - Current
Assistant Varsity Basketball Coach
Cardinal Mooney High School
01.2025 - Current
Sales Associate
Family Clothesline
05.2024 - 08.2024
Landscaper
Nevin Design LLC
05.2021 - 08.2021
Assistant Communications Director
Cremation & Funeral Service by Gary S. Silvat
08.2018 - 08.2020
Master of Professional Studies - Marketing Insights & Analytics
Pennsylvania State University
Bachelor of Arts - Communications
Pennsylvania State University