Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Santo Colon

Santo Colon

Brooklyn,United States

Summary

Dedicated student of life committed to continuous improvement, with a focus on community service. Skilled in creating tailored programs for clients and delivering exceptional care to all guests. Building authentic connections with guests and recognizing the common humanity that binds us.

Overview

6
6
years of professional experience

Work History

Bell Staff Member

The William Vale
09.2023 - Current
  • Enhanced hotel reputation with exceptional customer service, addressing guest inquiries and resolving issues professionally.
  • Streamlined communication between hotel departments using radios or messaging systems for optimal efficiency.
  • Fostered a welcoming atmosphere by greeting all guests warmly upon entering the hotel lobby.
  • Proactively offered assistance with doors, hailing taxis, or providing directions to enhance guest experience.
  • Improved guest satisfaction by providing timely and efficient luggage assistance upon arrival and departure.
  • Preemptively helped facilitate memorable moments for guest guests through the use of golden nuggets.
  • Ensured smooth check-in process for guests by promptly delivering their belongings to assigned rooms.
  • Escorted guests to assigned rooms and transported luggage.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Proactively offered assistance to not just members of the bell team, but other departments as well.

Assistant Runner

William Vale
05.2023 - 09.2023
  • Both barback and runner at the William Vale Pool. As a barback, I work with the bartenders to make sure that they have what they need to continue turning a profit for the William Vale.
  • Ensuring the garnishes are beautifully, yet quickly cut.
  • Juices & syrups remain full
  • Barbacks are trained among other tasks.
  • As a runner, I
  • Make sure that food finds its way to its guest(s) as quickly as possible
  • Supporting the servers by bussing
  • Relaying orders
  • Making sure guests are hydrated and, most importantly, guests are left with a smile.

Store Clerk

Action City Comics
03.2022 - 04.2023
  • Small comic shop on Manhattan Avenue, stocked with both new and vintage books.
  • Welcomed customers to the store and answered their questions in a polite and knowledgeable manner, taking the time to offer similar or in some case vastly different stories and artists
  • Established genuine connections with customers encouraging them to stop by even just to say hi
  • Offered customers advice and guidance on product selection
  • Introduced and expanded the manga and figure selection
  • Operated the cash register, processed payments
  • Ensured the store remained clean and organized

Canvasser

Up Fundraising
09.2019 - 03.2020
  • Came in to help the ASPCA, became its team lead and jumped into other teams to help raise money for their respective orgs. Left due to COVID shutting the state down.
  • Canvassed in different neighborhoods on a regular basis to increase awareness of political issues and solicit donations for the organization
  • Utilized data from previous canvassing efforts to identify key neighborhoods and develop and execute targeted canvassing strategies
  • Developed an effective approach to engage with residents in order to generate interest in the organization’s mission

Education

Associates of the Arts - Liberal Arts

Boricua College
Brooklyn, NY
09.2019

Skills

  • Customer service
  • Bilingual (English & Spanish)
  • POS
  • Computer Skills
  • Verbal and Written communication
  • Phone Skills
  • Positive Attitude
  • Strong work ethic
  • Quick learner
  • Dependability
  • Guest relations

Languages

Spanish
Professional Working
English
Native or Bilingual

Interests

  • Philosophy
  • Volunteer Work
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Passionate about balancing physical health with mental and emotional wellness
  • Regularly practice mindfulness and meditation for overall wellness
  • Personal Development and Self-Improvement

Timeline

Bell Staff Member

The William Vale
09.2023 - Current

Assistant Runner

William Vale
05.2023 - 09.2023

Store Clerk

Action City Comics
03.2022 - 04.2023

Canvasser

Up Fundraising
09.2019 - 03.2020

Associates of the Arts - Liberal Arts

Boricua College

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Santo Colon