Santos Alvarez
East Chicago,IN
Summary
Accomplished Department Lead at Midwest Truck and Auto Parts, adept in team development and proficient in software, significantly enhanced interdepartmental communication and employee morale. Skilled in multitasking and organization, my leadership at Perla Negra Productions led to notable improvements in customer satisfaction and sales performance.
Overview
4
4
years of professional experience
Work History
Department Lead
Midwest Truck and Auto Parts
03.2021 - 10.2022
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
Lead Bartender
Perla Negra Productions
08.2018 - 11.2019
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Education
High School Diploma - Team Leadership
Golder College Prep
Chicago, IL06.2016
Skills
- Organization
- Multimedia understanding
- Team Development
- Proficient in Software
- Knowledgeable about Technology
- Multitasking strength
- Forklift operator
Languages
English Spanish
Native or Bilingual
Timeline
Department Lead
Midwest Truck and Auto Parts
03.2021 - 10.2022
Lead Bartender
Perla Negra Productions
08.2018 - 11.2019
High School Diploma - Team Leadership
Golder College Prep