Santos De La Cruz

• Collaborated with technicians to ensure accurate diagnosis and timely repairs.
• Educated customers on services and processes, enhancing client understanding and satisfaction.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

-hold daily production meetings with all employees

-negotiate all labor and parts prices with insurance partners

-maintain and update compensation plans

-hire and train staff and disciplinary actions

-set monthly performance goals for staff and shop

-prepare and review monthly profit and loss financials

-handled all customer complaints

-implemented customer service policies

-reviewed and followed up on all online feedback

-assisted with customer interactions during busy periods

-verified all monies were accounted for prior to customer delivery

-monitored repairs through shop for safety and compliance

-made schedules for day and night shifts to be covered

-scout job with company man for equipment placement for

hydraulic fracturing stages

-hold morning and evening safety meetings for personnel and

ensured all documents are signed

-navigate all routes of pipe to be laid for the frack

-monitor barrels per minute during stages to ensure proper output

-on call 24/7 during complete job

-assure final bill is correct and paid after job is complete