ANTHONY PRADO
SUN AUTO SERVICE
Katy,TX
1
Language
6
years of professional experience
Results-driven automotive service professional with nearly six years of experience in customer service, sales, automotive operations, and leadership. Proven ability to build lasting relationships with customers, teammates, and the local community while consistently delivering exceptional service and business results. Consistently ranked Top 5 in sales and KPIs at Sun Auto Care and regularly stepped into Manager and Interim Manager responsibilities when management positions were unfilled. Known for strong communication, customer retention, problem-solving, and leading by example. Seeking a General Manager position with an automotive service organization.
Work History
Service Advisor
3 Years- Established a strong reputation within the local community through trustworthy, professional, and personalized customer service.
- Built lasting relationships with customers, community members, and teammates, earning trust and respect through consistent professionalism and teamwork.
- Consistently ranked Top 5 in sales and key performance indicators (KPIs), demonstrating the ability to drive business results while maintaining an excellent customer experience.
- Frequently stepped into Manager and Interim Manager responsibilities when management positions were vacant or unavailable.
- Supported daily shop operations and helped maintain continuity, productivity, and customer service standards during periods without permanent management coverage.
- Handled customer concerns and escalations professionally while focusing on solutions and long-term customer relationships.
- Clearly explained automotive service recommendations and helped customers make informed decisions about their vehicles.
- Supported sales goals by identifying customer needs and recommending appropriate services while maintaining customer trust.
- Led by example through accountability, communication, strong work ethic, teamwork, and commitment to company standards.
- Formerly Caliber Auto Care
Customer Service / Automotive Service Professional
1 Year 4 Months- Delivered professional and personalized customer service in a fast-paced automotive environment.
- Built strong customer relationships through clear communication, reliability, and attention to individual needs.
- Assisted customers in understanding automotive services and recommendations.
- Resolved customer concerns professionally while protecting the overall customer relationship.
- Worked closely with technicians and team members to provide an efficient and positive customer experience.
- Supported daily operations while maintaining professionalism, organization, and attention to detail.
Customer Service Team Member
1 Year 6 Months- Provided exceptional customer service in a high-volume, fast-paced environment.
- Created welcoming customer experiences through friendly communication and attentive service.
- Handled customer questions and concerns professionally and respectfully.
- Worked efficiently under pressure and collaborated with teammates to support smooth daily operations.
Education
High School Diploma
Skills
Achieved management excellence by driving team alignment with strategic objectives.
Developed leadership frameworks that empowered teams to excel in their roles.
Increased sales and KPI performance through targeted strategies and initiatives.
Transformed customer experience by implementing innovative service solutions.
Elevated team development initiatives that resulted in enhanced skillsets and collaboration.
Boosted customer retention rates through effective loyalty programs and engagement.
Cultivated community relations that enhanced brand visibility and reputation.
Resolved conflicts swiftly
leading to improved team dynamics and productivity.
Transformed employee coaching practices that significantly improved performance outcomes.
Optimized automotive service operations resulting in increased efficiency and customer satisfaction.
Accomplishments
- Acting / Interim Manager — Sun Auto Care
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
SUN AUTO SERVICE
09.2023 - CurrentRead More
Customer Service / Automotive Service Professional
COMPLETE AUTO CARE
05.2022 - 09.2023Read More
Customer Service Team Member
CHICK-FIL-A
11.2020 - 05.2022Read More
Morton Ranch High School
High School Diploma
Read More