Santos Flores
plano
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
12
12
years of professional experience
2010
2010
years of post-secondary education
Work History
Salesperson
Bene E Keith
Dallas
05.2022 - 09.2025
- Engaged customers to identify needs and recommend suitable products.
- Maintained knowledge of inventory and product features for effective sales.
- Assisted with store displays to enhance product visibility and appeal.
- Provided exceptional customer service to build relationships with clients.
- Collaborated with team members to achieve daily sales goals.
- Processed transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new staff on sales techniques and company policies effectively.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Dispatcher
Falcon Transport Co.
Dallas
07.2019 - 04.2021
- Coordinated transportation schedules for efficient delivery of goods.
- Communicated with drivers to ensure timely pick-ups and drop-offs.
- Monitored vehicle locations using GPS tracking systems.
- Ordered supplies or equipment to issue to personnel.
- Mentored junior team members and managed employee relationships.
- Oversaw communications within assigned territories.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Advised personnel about accidents, weather conditions or other hazards.
- Addressed questions, problems or requests for service or equipment.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Merchandiser Coordinator
Andrew's distribution
Allen
02.2014 - 04.2019
- Coordinated product displays to enhance brand visibility in retail environments.
- Collaborated with vendors to ensure timely delivery of merchandise and supplies.
- Analyzed inventory levels and restocked items to maintain optimal product availability.
Education
Garland High School
Garland, TXSome College (No Degree) - Psychology
Eastfield College
Mesquite, TXSkills
- Customer engagement
- Product knowledge
- Point-of-sale operations
- Sales strategy
- Employee training
- Conflict resolution
- Customer service
- Follow-up communications
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Salesperson
Bene E Keith
05.2022 - 09.2025
Dispatcher
Falcon Transport Co.
07.2019 - 04.2021
Merchandiser Coordinator
Andrew's distribution
02.2014 - 04.2019
Garland High School
Some College (No Degree) - Psychology
Eastfield College