Santos Valadez Jr.
Abilene
Summary
Dedicated Coach and Seasoned Manager experienced in team leadership and project delivery. Achieved operational efficiency through strategic planning and coordination of initiatives. Built strong relationships across all organizational levels to drive process improvements and enhance productivity.
Overview
28
28
years of professional experience
Work History
Food /consumables coach
Walmart
Abilene
06.2025 - Current
- Facilitated team meetings to align coaching strategies with store goals, enhancing team focus.
- Created training materials for new associates on customer service standards, ensuring consistent service quality.
- Mentored staff on effective communication and conflict resolution techniques.
- Implemented performance improvement plans to enhance team productivity.
- Assessed employee performance and provided constructive feedback regularly.
- Coordinated schedule adjustments to meet staffing needs during peak hours.
- Fostered positive work environment through recognition and support initiatives, boosting team morale.
- Mentored and encouraged youth to develop strong work ethic by being positive a positive role model and regularly practicing skills.
Gm coach
Walmart
Abilene
05.2022 - 06.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw employee training programs to enhance customer service skills.
- Led team meetings to communicate goals and expectations clearly.
- Implemented inventory management systems to optimize stock levels.
- Coordinated with departments to align sales strategies and promotions.
- Analyzed sales data to inform strategic planning initiatives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
Assistant Manager auto care
Walmart
Abilene
11.2017 - 05.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated staff schedules to optimize team coverage and service efficiency.
- Trained new employees on company policies and operational procedures.
- Managed inventory levels to maintain stock availability and minimize shortages.
- Implemented merchandising strategies to enhance product visibility and sales.
- Conducted regular audits to ensure compliance with safety standards and regulations.
- Collaborated with management to develop staff development programs and initiatives.
Auto care tech
Walmart
Abilene
10.2007 - 10.2017
- Guided customers through product inquiries, enhancing their shopping experience.
- Maintained cleanliness and organization of work areas and shelves.
- Operated equipment to support inventory management and product stocking.
- Coordinated with team members to streamline workflow and improve operational efficiency.
- Trained new staff on company policies and customer service practices.
- Addressed customer complaints promptly, ensuring satisfactory resolutions.
Assistant Manager
Save A Lot Grocery Store
Abilene
08.1998 - 05.2006
- Supervised daily operations and staff activities in a fast-paced grocery environment.
- Coordinated staff schedules to ensure optimal coverage during peak hours, improving service efficiency.
- Managed inventory levels and ensured product availability for customers.
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Developed training program for new employees on store policies and customer service techniques to enhance customer satisfaction.
- Conducted regular staff meetings to communicate updates and enhance teamwork.
- Monitored health and safety compliance throughout store to maintain a safe shopping environment.
- Maintained up-to-date knowledge of company products and services.
Education
Abilene High School
Abilene, TXSkills
- Food safety practices
- Product knowledge training
- Customer service
- Employee training
- Performance improvement
- Operational oversight
- Staff scheduling
- Team management
- Mentorship techniques
- Customer feedback analysis
- Data analysis
- Critical thinking
- Conflict resolution
- Effective communication
- Time management
Timeline
Food /consumables coach
Walmart
06.2025 - Current
Gm coach
Walmart
05.2022 - 06.2025
Assistant Manager auto care
Walmart
11.2017 - 05.2022
Auto care tech
Walmart
10.2007 - 10.2017
Assistant Manager
Save A Lot Grocery Store
08.1998 - 05.2006
Abilene High School