Santrelle Marion
Jacksonville,FL
Summary
A results-driven and highly skilled Independent Insurance Adjuster with over 5 years of experience in claims assessment, policy coverage analysis, and negotiation. Adept in conducting thorough investigations, writing precise and accurate estimates (over 1,000 completed using Xactimate software), and effectively negotiating settlements with contractors and public adjusters. Proven track record in managing claims of up to $500,000 and successfully closing claims in a timely manner, ensuring insured parties are paid promptly. Skilled in utilizing subrogation strategies to recover millions of dollars for organizations, demonstrating a keen ability to both support claim resolution and safeguard company interests. Dedicated to providing excellent service while adhering to industry standards and best practices.
Overview
7
7
years of professional experience
Work History
Property Desk Adjuster
Eberls Claim Service - Stillwater Insurance
Jacksonville, Florida
02.2025 - 02.2026
- Managed a high-volume caseload of 700+ residential property claims, consistently meeting or exceeding cycle time and closure KPIs while handling multiple claims simultaneously (avg. 40–60 active files).
- Delivered end-to-end desk adjusting (after FNOL to closure including supplements) with a focus on efficiency, maintaining on-time contact compliance above 95% and reducing claim lifecycle delays.
- Negotiated with contractors and mitigation vendors to reconcile supplements, reducing claim severity and avoiding overpayments.
- Drafted and issued coverage decisions (denials, partial denials, RORs) with strong policy support, helping minimize regulatory complaints and dispute frequency
- Identified and referred suspicious claims to SIU, enhancing fraud detection and loss prevention.
- Managed reserves and payments accurately, supporting financial integrity and reducing leakage across claims.
Inside Property Adjuster
Allstate Corp
(Remote), GA
03.2024 - 12.2024
- As an Inside Property Adjuster with Allstate, I was responsible for managing and processing residential property damage claims resulting from theft, vandalism, weather events, and routine claims. Consistently demonstrated a strong work ethic and attention to detail, closing an average of 3-6 claims per day, totaling over 500 claims during my tenure. I ensured that all claims were handled efficiently, making initial contact with insured parties within 2 hours of claim assignment, and provided clear, timely communication throughout the claim process.
- Achieved 96% accuracy in writing estimates, ensuring documentation supported fair compensation for insured parties.
- Cleared dashboard daily, preventing claims from rolling over. Received numerous 10/10 ratings for responsiveness and thorough client education on claims process.
- Demonstrated strong time management and organizational skills, managing high claim volumes while maintaining quality service, enhancing customer satisfaction and supporting claims department efficiency.
Property Desk Adjuster
Alacrity Solutions- American Family Insurance
03.2023 - 03.2024
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Acting as a liaison between you, the insurer, and any other third-parties such as attorneys or witnesses.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Claims Adjuster
Alacrity Solutions - AIG
01.2023 - 03.2023
- Analyzed reported claims, determine benefits due and make timely payments and adjustments; to provide superior customer service; make timely payments and adjustments for specified program claims; and to process settlement of claims up to the designated authority level
- Processed first party property, casualty and/or medical reimbursement claims based on multiple/additional coverage and/or programs as defined by client-specific program
- Make coverage determinations based on investigation/evaluation and communicates claim actions with claimant and client
- Adjudicates proper settlement up to designated authority level
- Handled high volume of claims, phone calls and correspondence ensuring claim files are properly documented; meets quality and production goals; and meets customer guidelines and deadlines
- Performed other duties as assigned
Auto Desk Adjuster
Sedgwick Claims Management -Liberty Mutual
10.2021 - 01.2023
- Conducted due diligence, researching and appraising vehicle dispute information & details to ensure objectivity
- Facilitated coordination of rental with rental vendors and customers and determined loss of use, providing coverage for additional living expenses resulting from a covered loss
- Assessed claim costs by reviewing any invoices/ costs and determined adequate claims reserves
- Faced with subrogation demands from insurance carriers, utilizing claims knowledge to handle demands
- Applied profound familiarity with insurance policies and premiums during analysis of damages to determine appropriate coverages
- Additionally, confirmed payment and issued checks or declined payment as required.
Field Adjuster
Alacrity- State Farm
02.2021 - 07.2022
- Assessing property damaged by water/flood, mold, and weather disasters
- Created estimate and assisted homeowners with resources for cleaning and storing salvageable belongings and property
- Estimates for Removing and replacing damaged drywall, plumbing, and related materials
- Assisted homeowners with information on performing and hiring water mitigation and extraction services to aid in their time of need.
- Documented and communicated claim activity to clients.
- Verified details with policyholders and requested additional information.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Gathered and documented evidence to support court proceedings.
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
Proximity/ CAT Field Adjuster
Alacrity Solutions
08.2020 - 01.2021
- Carried out in-depth and detailed investigation & analysis of claims (review of photographs and claim documents) to evaluate and review all relevant evidence & information, actively identifying possible fraud or abuse, and/or third part liability during claim handling process
- Administered keen attention to detail and analytical skills to inspect property damage inspections, insureds policy limits to accurately determine the value of an insured item
- Shrewdly handled negotiations with contractors, public adjusters, and claimants alike to assist restoration of policyholder to pre-loss condition as well as achieving swift settlement, ensuring all payments were made
- Assigned designated authority and managed over 300+ auto claims performance of relevant investigation processes
- Handled 400+ disputes with professionalism and settlements to facilitate timely claim closure throughout entire 11-month employment period.
Property Adjuster (Remote) Non Licensed States
Plateau Casualty Insurance
07.2019 - 12.2019
- Tasked with investigating homeowner losses
- Liaised with customers, recording all conversations, obtaining police reports, preparing claim settlements, and negotiating damage settlements with claimants
- Enforced 100% adherence to industry established best practices, adopting service-oriented approach to handle numerous types of losses and perils with a focus on theft claims, championing fair settlements on claim resolutions, customer satisfaction and excellent cost management
- Determined current market value of a loss through in-depth market analysis
- Drafted detailed structure damage estimates and engaged in collaborative efforts with 30+ agents and vendors daily
- Deployed familiarity of policies and coverages such as limits and denials to provide comprehensive advice to insured regarding specific options available to increase coverage
- Referred customer to respective agent to boost possible limits.
Auto Property Adjuster
Midsouth Mutual
10.2018 - 07.2019
- Researched claim and incident facts and applied understanding of traffic codes for 30+ states
- Adopted a compassionate outlook throughout all customer interaction, guaranteeing comprehensive customer experience by delivering regular updates with clear explanation ensuring timely claim handling
- Adopted professional outlook and contacted insured/ claimant within 24 hours of initial contact
- Analyzed available information and evidence to form accurate liability decisions determining claim costs
- Recorded statements, set correct exposures and transferred files for total loss, bodily injuries, subro or SIU if needed
- Sent contact, denial, ROR letters, swiftly closing claims to maintain a 95% closing rate
- Managed property damage, Uninsured Motorist, and Third-party claims
- Employed exceptional file management system to manage claim center workflow, maximizing individual productivity.
Education
Bachelor of Science in Mass Communication -
Southeast Missouri State University
Cape Girardeau, MO12.2016
High School Diploma -
Hazelwood East High School
St Louis, MO05.2011
Skills
- Client Relationship Management
- Customer Service
- Investigations
- Settlement Negotiation
- Liability Assessment
- Conflict Resolution
- Reserves Management
- Claims Management
- Policy interpretation
- Insurance regulations
- Xactimate expertise
- Damage assessment
Timeline
Property Desk Adjuster
Eberls Claim Service - Stillwater Insurance
02.2025 - 02.2026
Inside Property Adjuster
Allstate Corp
03.2024 - 12.2024
Property Desk Adjuster
Alacrity Solutions- American Family Insurance
03.2023 - 03.2024
Claims Adjuster
Alacrity Solutions - AIG
01.2023 - 03.2023
Auto Desk Adjuster
Sedgwick Claims Management -Liberty Mutual
10.2021 - 01.2023
Field Adjuster
Alacrity- State Farm
02.2021 - 07.2022
Proximity/ CAT Field Adjuster
Alacrity Solutions
08.2020 - 01.2021
Property Adjuster (Remote) Non Licensed States
Plateau Casualty Insurance
07.2019 - 12.2019
Auto Property Adjuster
Midsouth Mutual
10.2018 - 07.2019
Bachelor of Science in Mass Communication -
Southeast Missouri State University
High School Diploma -
Hazelwood East High School