Santresa LaRue
Wauwatosa,WI
Summary
Dynamic retail leader with a proven track record at T-Mobile, excelling in team building and customer relations. Expert in training and mentoring, driving sales growth through effective persuasion techniques. Achieved significant improvements in inventory accuracy and customer satisfaction, fostering a collaborative environment that consistently meets and exceeds performance goals.
Overview
14
14
years of professional experience
Work History
Retail Associate Manager
T-Mobile
Brookfield, WI
08.2025 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on product knowledge and customer service standards.
- Implemented inventory management systems, reducing discrepancies and improving stock accuracy.
- Managed scheduling for staff to optimize coverage during peak business hours.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
Sales Manager
US Celluar
Brookfield, WI
03.2025 - 08.2025
- Developed and executed sales strategies to achieve revenue targets across multiple product lines.
- Trained and mentored team members to enhance sales techniques and customer engagement.
- Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
- Monitored key performance indicators to assess team performance and drive continuous improvement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Assistant Manager
US Celluar
Wauwatosa, WI
04.2024 - 03.2025
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Collaborated with upper management to align team goals with company objectives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Residential Retention Supervisor
Spectrum
12.2021 - 10.2023
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Supported agents in improving service standards for optimized customer satisfaction.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Mentor/Subject Matter Expert
Spectrum
01.2018 - 12.2021
- Met with groups of up to 15+ individuals to oversee training and development activities.
- Developed and led huddles that increased agent call taking, product knowledge and mobile selling abilities.
- Trained agents in both Virtual and In person settings.
- Used coordination and planning skills to achieve results according to schedule.
- Developed team communications and information for meetings.
- Identified agents strengths and areas of opportunity to provide coaching for improvement.
Retention Specialist
Spectrum
11.2012 - 12.2021
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- By servicing as Team Captain I maximized team knowledge and productivity by effectively coaching and training teammates in application of best practices and regulatory protocols.
- As a Mentor I trained new personnel regarding company operations, policies and services. Effectively reducing process inconsistencies.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Promoted available products and services to customers during service, account management and order calls.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
James Madison Academic Campus
Milwaukee, WI06.2006
Skills
- Persuasion Techniques
- Teamwork
- Client Needs Assessment
- Customer Complaint Resolution
- Product Knowledge
- Customer Accounts Management
- Documentation skills
- Customer Relations
- Team Building
- Training and mentoring
- Skill Building
- Faculty Training
- Training Junior Team Members
- Collaborative Leadership
References
Available upon request
Timeline
Retail Associate Manager
T-Mobile
08.2025 - Current
Sales Manager
US Celluar
03.2025 - 08.2025
Assistant Manager
US Celluar
04.2024 - 03.2025
Residential Retention Supervisor
Spectrum
12.2021 - 10.2023
Mentor/Subject Matter Expert
Spectrum
01.2018 - 12.2021
Retention Specialist
Spectrum
11.2012 - 12.2021
High School Diploma -
James Madison Academic Campus