Santrese Campbell
Laurel Hill,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Esthetician
The Beauty Lounge Beautique
02.2021 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Provided clients with knowledge of all cosmetic services being provided.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Advised clients on proper home-care regimens.
- Brazilian Wax Expert
- Serviced over 50 clients in office
Customer Support Representative
Onesupport (Frontier Telecommunications)
09.2019 - 03.2021
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Outbound calls
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Processed unemployment claims for Department of Texas Workforce Commission
Education
Some College (No Degree) - Social Work
Livingstone College
Salisbury, NCLicensed North Carolina Esthetican - Skin Care
Triumph Beauty Academy
Lumberton, NC11.2021
High School Diploma -
Scotland High School
Laurinburg, NC05.2002
Skills
- Excellent Team Player
- Clean Equipment
- Public Health Codes Knowledge
- Full Body Wax Expert
- Skin Assessment
- Skincare Services
- Typing Proficiency
- Professional Telephone Demeanor
- Inbound Call Answering
- Customer Service Excellence
- Reading Comprehension
- Friendly and Patient
Timeline
Esthetician
The Beauty Lounge Beautique
02.2021 - Current
Customer Support Representative
Onesupport (Frontier Telecommunications)
09.2019 - 03.2021
Some College (No Degree) - Social Work
Livingstone College
Licensed North Carolina Esthetican - Skin Care
Triumph Beauty Academy
High School Diploma -
Scotland High School
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