SANTRESEA BROWN
Atlanta,GA
Summary
Results-driven leader with over 10 years in operations management. Skilled in strategic planning and problem resolution, successfully implementing initiatives that improve efficiency and reduce costs while fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
GENERAL MANAGER
THE PARKING SPOT
East Point
06.2016 - Current
- Oversaw daily operations, ensuring efficient parking management and customer service excellence.
- Implemented strategic initiatives to enhance operational efficiency and reduce costs.
- Led staff training programs, fostering a culture of teamwork and high performance.
- Developed and monitored key performance indicators to drive continuous improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed vendor relationships, negotiating contracts to optimize service delivery and pricing.
Administrative Assistant
Emory University Hospital Midtown
09.2013 - 06.2016
- Managed scheduling for departmental meetings and appointments, ensuring efficient time allocation.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Assisted in maintaining electronic health records, ensuring accuracy and compliance with regulations.
- Processed incoming correspondence and documentation, prioritizing urgent matters effectively.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Data Entry Clerk
Venturi Staffing Partners
01.2011 - 07.2013
- Entered data into electronic systems with high attention to detail.
- Maintained accurate records and updated databases regularly.
- Reviewed and verified documents for completeness and accuracy.
- Collaborated with team members to streamline data entry processes.
- Identified discrepancies in data and implemented corrective measures.
- Assisted in developing standardized data entry protocols for efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Education
MBA -
ATLANTA AREA TECHNICAL COLLEGE
Atlanta, GA06-2009
High School Diploma -
FOREST PARK HIGH SCHOOL
Forest Park, GA05-2006
Skills
- Leadership and team building
- Operations management
- Training and coaching
- Customer relations
- Training and development
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Supervised team of 56 staff members.
- Successfully met the companies EBDTA in the last few years which goals were met.
Timeline
GENERAL MANAGER
THE PARKING SPOT
06.2016 - Current
Administrative Assistant
Emory University Hospital Midtown
09.2013 - 06.2016
Data Entry Clerk
Venturi Staffing Partners
01.2011 - 07.2013
MBA -
ATLANTA AREA TECHNICAL COLLEGE
High School Diploma -
FOREST PARK HIGH SCHOOL