Santrice Washington
Captain D's
Athens,GA
25
years of professional experience
Dynamic Shift Leader at Captain D's with a proven track record in team leadership and customer service management. Enhanced operational efficiency through effective staff training and problem-solving. Recognized for maintaining high food quality standards and resolving customer concerns, fostering a positive dining experience while ensuring compliance with sanitation procedures.
Work History
Lead Chilling
3 Years 3 Months- Showed strong personal responsibility and follow-through.
- Adapted well in fast-paced work settings.
- Worked independently and with team members to complete tasks.
- Learned new processes quickly and adjusted to changing needs.
- Communicated clearly in spoken and written formats.
- Supported team efforts and helped guide coworkers.
- Demonstrated respect, friendliness, and readiness to assist wherever needed.
Shift Leader
5 Months- Supervised daily restaurant service, ensuring smooth front-of-house and back-of-house operations.
- Trained staff on service standards, sanitation procedures, and proper guest interaction.
- Coordinated shift schedules to maintain coverage during peak service periods.
- Monitored food quality and presentation to support consistent guest experience.
- Resolved customer concerns promptly, maintaining service quality and professionalism.
- Oversaw inventory checks and communicated supply needs to support uninterrupted operations.
Assembly
2 Years 1 Month- Streamlined assembly processes by identifying procedural improvements and suggesting solutions to management.
- Enhanced assembly efficiency by implementing lean manufacturing techniques and optimizing workstations.
- Improved product quality with rigorous testing and adjustments during assembly process.
- Improved assembly line efficiency by implementing standardized procedures and work instructions.
- Enhanced production efficiency by streamlining assembly line processes and maintaining equipment.
- Ensured product quality with meticulous attention to detail during the assembly process.
- Streamlined mask assembly process, significantly reducing turnaround time for urgent orders.
- Streamlined assembly process, cutting down on waste by efficiently managing resources.
Supervisor Banquet
2 Years 7 Months- Supervised daily restaurant service, ensuring smooth front-of-house and back-of-house operations.
- Trained staff on service standards, sanitation procedures, and proper guest interaction.
- Coordinated shift schedules to maintain coverage during peak service periods.
- Monitored food quality and presentation to support consistent guest experience.
- Resolved customer concerns promptly, maintaining service quality and professionalism.
- Oversaw inventory checks and communicated supply needs to support uninterrupted operations.
Package Handler
1 Year 6 Months- Loaded and unloaded plastic packaging materials using safe lifting techniques and warehouse equipment.
- Inspected packages for defects, labeling accuracy, and quality compliance before shipment.
- Stacked finished products on pallets for efficient storage, transport, and order fulfillment.
- Sorted incoming and outgoing materials to support smooth production and shipping workflows.
- Operated hand trucks and pallet jacks to move heavy loads across warehouse areas.
- Followed safety procedures and maintained clean work areas to reduce handling risks.
- Verified item counts and package identification against work orders for accuracy.
- Assisted production team with material staging to keep packaging lines supplied.
Education
High School Diploma
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Flexible schedule
Team motivation
Customer service focus
Strong verbal and written communication
Training assistance
Creative problem solving
Customer service management
Team supervision
Staff supervision
Motivational leadership
Assigning work
Daily workflows
Staff development
Policy enforcement
Client service
Professional appearance
Shift scheduling
Forklift
Timeline
Shift Leader
Captain D's
05.2026 - CurrentRead More
Lead Chilling
Pilgrim Pride
08.2021 - 11.2024Read More
Assembly
Leggett & Platt
08.2018 - 09.2020Read More
Supervisor Banquet
Levy Restaurant
08.2017 - 03.2020Read More
Package Handler
Silgan Plastics
04.2001 - 10.2002Read More
South Atlanta High School
High School Diploma
Read More