Santiago Mercado
Arleta,CA
Summary
Proven leader and effective team member with a track record of enhancing team efficiency and customer satisfaction at Dave’s Hot Chicken. Skilled in cash handling and problem-solving, I excel in fast-paced environments, ensuring operational excellence and safety. Demonstrated ability to train staff and improve processes, contributing significantly to workplace success and customer service excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Dave’s Hot Chicken
01.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Shift Lead
Six Flags Magic Mountain
05.2023 - 11.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Will Rogers Continuation High School
Van Nuys, CASkills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cash Handling
- Cleaning
- Order Preparation
- Leadership Qualities
- Clear Communication
Certification
Food Handlers Card
Timeline
Team Member
Dave’s Hot Chicken
01.2024 - Current
Shift Lead
Six Flags Magic Mountain
05.2023 - 11.2023
Will Rogers Continuation High School