Sanya Floyd
Cape Coral
Summary
Customer service professional with experience supporting guests in high-volume service and event environments. Skilled in resolving concerns, communicating clearly, and maintaining professionalism under pressure. Bilingual and detail-oriented, with a strong focus on delivering positive, consistent customer experiences.
Overview
2026
2026
years of professional experience
Work History
Barista
Kung Fu Tea
- Delivered efficient, friendly service in a high-volume environment
- Prepared specialty beverages while maintaining quality and speed
- Accurately handled cash and digital transactions
- Worked collaboratively with team members to meet service standards
Sales Associate
Ashley Rene's
12.2024 - 06.2025
- Guided client decisions regarding prom and formal wear selections.
- Handled dress conflicts and client concerns with precision
- facilitated post-reception and after-party attire selection
- Maintained organized merchandise displays to promote seasonal promotions and new arrivals.
- Answered customer questions about sizing, accessories, and merchandise care.
Event Server
Notre Dame Events
- Executed professional service during large-scale university events
- ensured professionalism, efficiency, and meticulous attention to detail
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Set up and arranged event spaces according to specifications, maintaining high standards of presentation.
- Adapted quickly to changing situations during events, demonstrating flexibility in fast-paced environments.
Education
High School Diploma -
Penn High School
Mishawaka, IN06.2026
Skills
- Client support
- Event coordination and guest relations
- Verbal communication
- Sales assistance
- Fluent in two languages
- Flexibility in changing circumstances
- Detail-oriented
- Effective communication
LANGUAGES
Spanish
Timeline
Sales Associate
Ashley Rene's
12.2024 - 06.2025
Barista
Kung Fu Tea
Event Server
Notre Dame Events
High School Diploma -
Penn High School
LEADERSHIP AND INVOLVEMENT
Football Team Manager, Designed official dance team logo