Sanya Ignatovska
Sarasota,FL
Summary
Banking professional with experience in relationship management, business banking, financial center operations, and customer service. Builds strong client relationships, supports account opening, lending, and referrals, and helps ensure accurate, compliant service that supports customer needs and branch performance.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Financial Center Manager II
Fifth Third Bank
Sarasota, FL
11.2025 - Current
- Supported daily financial center operations to maintain strong customer service, efficient workflows, and compliance with bank policies and regulatory standards.
- Helped drive financial center growth through customer outreach, relationship building, and business development efforts that increased client engagement and revenue.
- Coached and developed banking team members to meet sales, service, operational, and customer experience goals.
- Tracked financial center performance metrics and applied targeted actions to improve sales, service quality, and customer satisfaction.
- Built strong relationships with consumer and business clients by identifying financial needs and recommending suitable banking and lending solutions.
- Assisted customers with complex banking needs, escalations, account issues, and financial solutions while maintaining professional service.
- Handled account openings, loan applications, deposits, withdrawals, cash operations, and other financial center transactions with accuracy and compliance.
- Developed relationships with local businesses and community organizations to create new opportunities and raise financial center community presence.
- Worked with internal partners and specialists to deliver complete solutions for consumer and small business banking clients.
Senior Relationship Banker
Truist Bank
07.2022 - Current
- Opens new accounts, certificates of deposit, and all other products offered by the bank; answered customer questions, provided account opening information, and ensured that proper paperwork is completed and entered on the computer system.
- Identifies and matches customer product needs with Truist Bank products and services by interviewing customers and discussing their financial needs, including making referrals to other staff members and departments to ensure customer needs are met.
- Cultivated strong relationships with small business clients, opening new business accounts and credit cards to enhance service engagement.
- Processed wire transfers and pursued leads to expand bank services and product offerings.
- Explained bank products and services to clients, ensuring understanding and alignment with their financial needs.
- Follows proper procedures accurately and efficiently for all customer-servicing activities performed.
- Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
- Participates in continuous learning to gain knowledge of bank processes, policies, software, terminology, and rules and regulations.
Personal Banker
PNC Bank
01.2022 - 07.2022
- Explained banking products and services, matching solutions to customer needs effectively.
- Opened savings accounts, assisting customers with account servicing and identifying product needs.
- Provided accurate, efficient customer service while following bank procedures and requirements.
- Processed applications for credit cards, safe deposit boxes, and loans to meet customer requests.
Universal Banker
BB&T, now Truist Bank
03.2020 - 12.2021
- Engaged customers in lobby to foster connections and conducted holistic conversations to identify financial needs.
- Developed and maintained positive long-term relationships with customers.
- Recommended and explained tailored banking services and products to clients to meet specific financial needs.
- Provided account services by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Served customers by completing account transactions and reconciling cash drawer through cash transactions, counting and packaging currency and coins.
- Recorded transactions, including cashier's checks, traveler's checks, and other special services; prepared currency transaction reports.
- Managed client bank accounts by opening and closing accounts and overseeing all associated transactions.
- Maintained customer confidence and protected bank operations by keeping information confidential.
- Stayed informed of changes in policies and procedures to ensure compliance with current guidelines.
Education
Associate's Degree - Tourism and Hospitality
St. Kliment Ohridski University
Bitola, R., Macedonia06-2014
Skills
- Attention to detail
- Team player
- Sales
- Customer relationship management
- Client service excellence
- Financial Center Operations
- Team Leadership
- Business Banking
Certification
Florida Notary Public
LANGUAGES
Fluent in English, Macedonian, and other Southeast Europe languages
Timeline
Financial Center Manager II
Fifth Third Bank
11.2025 - Current
Senior Relationship Banker
Truist Bank
07.2022 - Current
Personal Banker
PNC Bank
01.2022 - 07.2022
Universal Banker
BB&T, now Truist Bank
03.2020 - 12.2021
Associate's Degree - Tourism and Hospitality
St. Kliment Ohridski University